Travis Barnhart

  • Harrisburg, Pennsylvania Area, US PA

Enthusiastic and reliable IT professional with a passion for technology and working in the IT field.  Detail oriented and strives to go above and beyond.

Work History

Work History
Jan 2013 - Mar 2014

Justice

Diverse Technology Corporation

Position: Justice Network Service Desk Analyst/ Assistant Web administrator- Responsible for answering inquiries and providing resolutions or to facilitate resolutions by routing the issue onto the next level of support. Expert in subject matter pertaining to JNET applications(both hosted and those supported by JNET) and procedural issues as well. Handling all Digital certificate issues. Monitor system status tools for outages and initiate corrective actions. Develop and document troubleshooting information and/or knowledge transfer documentation procedures. Maintain the highest level of expertise with assigned applications. Update JNET's secure and public sites when the portal manager is unavailable. Knowledgeable of the criminal justice system. Excellent organizational skills, demonstrated ability to work as an effective team member without supervision. Process messages left on the Automated Call Director(ACD). Process emails sent to resource account. Process after hour requests and outages when on-call after hours.

Jan 2011 - Jan 2013

Service Desk Agent

Catapult Technology

Position: GSA IT Service Desk Agent- Provide help desk, fault analysis, complex problem resolution, software/hardware asset management, software distribution, communications support, and user training. Utilization of GSA enterprise management system architecture and help desk, as well as Windows operating systems, to provide centralized support for all installation automation users. Provide customer support for mid-tier, mainframe, client/server, messaging, and personal computer systems. M onitor performance of all supported computer systems and schedule application programs and system utilities, such as backups, are run to ensure customer satisfaction and maintain system integrity. Provide security solutions, password management, and printer, hardware, and software resolutions for all GSA employees, including high level VIP employees. Consistently in the top 3 in the office handling the most calls and retaining a first call resolve percentage of over 65%. Maintain the lowest average call time in the office. For the month of April 2012, my average was 6: 05.

May 2008 - Dec 2010

Hardware Manager

Computer Tutor LLC

Position: Hardware Manager- Manager of the store in the absence of the owner. Directly responsible for all customer repairs in a timely and professional manor. Completed work by focusing on customer satisfaction and with great attention to detail. Provided customer support for mid-tier, mainframe, client/server, messaging, and personal computer systems. Provided help desk, fault analysis, complex problem resolution, software/hardware asset management, software distribution, communications support, and user training. Consistently handled customer data backups, lost data retrieval, and backup reloads.

Jan 2007 - Jan 2008

Server Storage Engineer

EDS/Sun Microsystems

Camp Hill, Pa Position: Server Storage Engineer- Consistently provided support for all storage related server issues. Provided SAN and various network Support, Administrator support for all types of SUN Microsystems servers. Provided support Solaris volume manager, VERITAS, Disk support, hardware and software support of Sun Micro system servers. Performed UNIX, Linux, Windows, Patch upgrades, software installation on servers and business operated computers. Provided customer support for mid-tier, mainframe, client/server, messaging, and personal computer systems. Provided help desk, fault analysis, complex problem resolution, software/hardware asset management, software distribution, communications support, and user training for all SUN Microsystems servers and equipment. \

Jun 2005 - Dec 2007

Correction Officer

Cumberland County

Prison Carlisle, Pa Position: Correction Officer- Preformed security checks and search procedures. Supervising prisoners, maintained order. Employing authorized physical control and restraint procedures where appropriate. Being aware of inmates' rights and responsibility. Liaising with other special staff, including health and social work professionals

Jun 2003 - Apr 2005

Level 2 Network Analyst

Technology Advancement Group

Mechanicsburg, Pa Position: Level 2 Network Analyst- Supported the Level 1 Help Desk at DISA(Defense Information Systems Agency) Mega center as a Level 2 network analyst. Served as an Information Technologist Specialist performing work, independently or as a member of a team, in the design, development, testing, delivery, and support of information technology(IT) web-based applications, databases, and services. Designed, programed, documented, developed, modified, tested, installed, implemented, and supported new or existing applications software. Monitored several high security networks that directly affected the United States military and worked closely with military officials to resolve any issues. Provided excellent customer support and analyzed problems within the networks and fixed accordingly. Directly and indirectly supported the war-fighter by keeping the networks running stable and securely. Worked independently to monitor and resolve issues on an off shift. A member of a mission critical team and held a secret security clearance. Aspen/RG2 Mechanicsburg, Pa

Apr 2001 - Jun 2003

Level 1 Help Desk Support

Aspen/RG2

Position: Level 1 Help Desk Support- Provided help desk, fault analysis, complex problem resolution, software/hardware asset management, software distribution, communications support, and user training at the DISA(Defense Information Systems Agency) Mega center. Utilized knowledge of military enterprise management system architecture and help desk, as well as Windows operating systems, to provide centralized support for all installation automation users. Provided customer support for mid-tier, mainframe, client/server, messaging, and personal computer systems. A member of a mission critical team and held a secret security clearance.

Education

Education
Dec 2014 - Apr 2015

Network+ & Security+

New Horizon
May 1999 - Feb 2000

Microsystems Technology Diploma

Computer Learning Network Camp Hill

Skills

Skills

Help Desk

Systems Administration

Cisco Technologies

Technical support

Windows OS

Linux

PC Hardware

Network Administration

Active Directory

VPN

Certifications

Certifications
Sep 2011 - Present

Customer Service

HDI