Diverse Technology Corporation
Position: Justice Network Service Desk Analyst/ Assistant Web administrator- Responsible for answering inquiries and providing resolutions or to facilitate resolutions by routing the issue onto the next level of support. Expert in subject matter pertaining to JNET applications(both hosted and those supported by JNET) and procedural issues as well. Handling all Digital certificate issues. Monitor system status tools for outages and initiate corrective actions. Develop and document troubleshooting information and/or knowledge transfer documentation procedures. Maintain the highest level of expertise with assigned applications. Update JNET's secure and public sites when the portal manager is unavailable. Knowledgeable of the criminal justice system. Excellent organizational skills, demonstrated ability to work as an effective team member without supervision. Process messages left on the Automated Call Director(ACD). Process emails sent to resource account. Process after hour requests and outages when on-call after hours.