Work Description:• General user administration and support, hardware maintenance, troubleshooting & upgrade, software & application installation, security & patch management, including network availability.• Act as helpdesk resolving concerns coming from various medical and administrative departments. Assist user issues about QuickBooks, including backing up and re-installation.• Provides guidance for inter-department hardware and software requirements, approves purchases for both.• Performs hardware and software inventory using Belarc, schedules spot & quarterly audits on workstations for Software Asset Management (SAM) compliance. Initiates the removal of non-licensed software. Educate users regarding the use of proprietary software. Initiated the use of Open-Source Software (OSS).• Provides encoding support for all departments, in particular our PhilHealth section requiring ICD-9/ICD-10 references, Laboratory on result forms, Radiology for scanning and archiving of results, Medical Records for patient certificates and Marketing for image conversions.• Coordinates with vendor regarding updates and issues about the hospital information management system.• Coordinates photos and write-up with content provider for hospital website.
Competencies:• Software: Competent with the installation, configuration and troubleshooting of Microsoft Operating Systems (Windows 7, 2008, Vista, 2003, and XP), Microsoft Office & Outlook (2007 and 2003), Microsoft Visio, OpenOffice, Intuit QuickBooks, NitroPDF, Antivirus, and other desktop applications. Performs superset programming in Visual FoxPro and database backup/update using SQL Server 2008 (when required).• Hardware: Ability to determine and troubleshoot computer and network problems. Coordinates solutions with the appropriate hardware and software value added resellers (VAR) and system integrators (SI).• Network: Established hospital local area network (LAN) including a defined IP-to-workstation map, checked existing cabling and re-cabled previously unattached departments. Provided Wifi for Cafeteria and Conference Hall use. Utilizes a variety of tools like PacketTrap pt360 Tool Suite PRO to troubleshoot network issues and eMailTrackerPro to detect & report phishing emails.• Security: Performs software updates, including security patches and hotfixes. Utilizes a variety of tools like Secunia, etc.• Organization, Training and Planning Skills: Performs feasibility studies and proof of concept for short and long-term goals in the hospital's IT infrastructure inclined to business continuity plans.Participates in vendor-initiated online training using various web casting software’s like Cisco WebEx, Adobe Acrobat Connect Pro, Microsoft Office Live Meeting, Citrix GoToMeeting, ON24 and Dimdim.Key responsibilities include, but are not limited to:
• Custody of software licenses, including physical copies, hardware supplies and re-ordering.• Evaluation of new technologies that could benefit the hospital’s IT infrastructure and general operation.• Review existing IT services (includes contracts, after-sales support, and warranties) for performance report and evaluation.
Internal Positions:• E-mail Administrator – responsible for the creating and managing e-mail accounts using Google Apps (www.google.com) – consolidated users practice of communicating via free e-mail (Yahoo! Mail, etc.) into the Google Apps hosted corporate mail (users receive e-mails from Yahoo! Mail straight in their Outlook mailbox, but replies back via @millerhospital.com). Contact addresses are also saved and are informed via an e-mail signature.• Software Specialist/Consultant – responsible for administration and management of Bizbox Healthcare Information and Management Systems (HIMS): an Enterprise Resource Planning (ERP) system designed for hospital use (www.bizboxms.com)• MIS Manager – responsible for overall management of workstations, peripherals, network devices, supplies, licenses• Website Coordinator– responsible for coordinating content for the hospital’s website (www.acmewebph.com)
Improvements:• I have deployed EchoVNC – a "firewall friendly" VNC for remote accessing all department workstations in order to troubleshoot most of their concerns. It slashed 80% of the time that I needed to walk from one department to another.
• In order to filter out inappropriate "internet" material, OpenDNS was used and usage policies are established; especially when users are visiting sites are non-work related.
• Since the hospital was tight on the budget, but needed a corporate e-mail very much, I have used Google Apps Standard Edition instead of Microsoft Exchange for easier e-mail management.• Before I came, viruses, trojans and malwares are very rampant - due to flash drives being passed from one department to another so I tweaked out Windows Registry and disabled the Autorun functionality ("Autorun.inf") on portable drives and provided a catch basin to stop the possible execution of scripted files (*.bat, *.scr, *.vbs, etc) . See the example here:
Windows Registry Editor Version 5.00
Note: I have also submitted this Windows Registry tweak at TechRepublic, a major online source of "tech" information, solutions and product information of which I myself am a member.
• I also positioned the mass deployment of back up power supply (UPS), based on workstation or consolidated workstation load (meaning two or more workstations and shared peripherals like: scanner and printers) and anti-virus solution to all the workstations.