Travis Cooper

Travis Cooper

Work History

Work History
Aug 2012 - Sep 2014

Insurance Representative

TAL Direct

Life Insurance / Income Protection Sales and Underwriting

• Utilise interpersonal and communication skills

• Strive for a high level of performance at all times and aim for continual improvement

• Build rapport and relate to a wide range of people

• Understand and adhere to all business rules and legal requirements

• Tailor information to suit individual requirements• Provide customers with accurate and detailed product and service information

• Maintain brand integrity through phone conversations with customers/stakeholders

Lyric Writing




Music and Collaboration


RACV Claims Motor and Home Storm Response Team
March 2012 – July 2012 (5 months)Mulgrave• Insurance Claims and Case Management
• Inbound & Outbound Calls to Intermediaries builders and repairers
• DOS based Information systems and Payments Systems
• Procurement of replacement goods
• Dealing with customer enquiries during major events


Contracts Sales
BMS Telecorp
January 2012 – March 2012 (3 months)• Inbound calls, Data Entry,
• Attention to detail
• Selecting correct campaign wording and respond to customer needs
• Setting up Agreement/Contracts over the phone
• Compliance with Call Assurance targets and measures

Collections Associate
Dun & Bradstreet
September 2011 – November 2011 (3 months)• Collections - Meeting KPI structure
• Internal transfer to Project Campaign 3 week rapid collections - Team of 4.
• Negotiation scripted calls
• Compliance with Australian Privacy Laws and Company Policies.
• Understanding of Credit Reporting Bureau and Collections Calls.


Customer Service representative
Australian Taxation Office
June 2011 – August 2011 (3 months)• Trained in Individual and Business Tax
• Actively participate and learn in a team
• Offer solutions and negotiate with stakeholders and customers to achieve business outcome
• Customer Service and Solutions


Claims Assistant
CGU Insurance
July 2010 – April 2011 (10 months)- Storm Response Unit
• Directing/Answering/Managing calls
• Calling Intermediaries
• Inbound/Outbound direct to clients in Insurance Home and Contents
• Inbound/Outbound direct to clients in Insurance Motor Claims
• Assessing, Processing, Finalising claims, and action other procedures.
• Making Payments and fair decisions according to CGU Insurance policies.
• Sending/Receiving email from Intermediaries and direct clients.
• Tail-end claim management.


Travis is familiar with working with external agencies and stakeholders. Travis has managed insurance claims and is used to working with and building strong relationships with clients and external providers and arranging contents insurance procurement and payments.

In his role as an underwritten sales person at TAL he is a specialist when it comes to understanding the customer needs and problems. Travis pays attention to the past methods, improvements, and maintains constant attention to the finer details; Travis likes working on his own or with others.

Travis Cooper understands the needs of the customer, agent and business through the sales process. Travis has worked in retail, insurance and sales in a fast paced environment, and has been in face to face and retail customer service, and client contacts centres, and possesses a strong sales acumen and understanding of what customers want and need.

Travis enjoys working with others, helping others and always makes work a high priority, he values people highly, makes quick decisions, values other people’s actions and he is accountable for his own actions. Travis can prioritise and execute tasks in a high-pressure or changing environment.

Specialties: Life Insurance, Customer Service, General Insurance, Team Building, Research, Claims Consulting, Insurance, Storm Damage, Claims Handling.




Sole Trader