Tracy Clark

Skills

Skills

Media/IIT/Networking

  Microsoft Word (Advanced) Microsoft Excel (Advanced) Microsoft Outlook (Advanced) Excellent Written and Oral communication skills  Interpersonal Skills / Customer Service skills / Build Rapport Complaint Management / Compliant Resolution techniques Target and Goal focused / KPI achievement Excellent Problem Solving and Lateral Thinking ability Excellent standard of work – Attention to Detail Leadership Skills / Team Mentoring and Coaching Active Listening Skills   

Custom

CUSTOMER FEEDBACK - FROM CUSTOMER SERVICE ROLE AT VODAFONE NZ (SALMAT)

CUSTOMER COMMENTS & Team Stats  (original emails avail)

From: sylvia Williams [mailto:sylvia_dolling@yahoo.com.au] Sent: 10 October 2011 9:33 a.m.To: Clark, Tracy, VF-NZSubject: Re: Vodafone - Business Smart Plan $65.00

HI Tracy, Thank you was very impressed with the service you gave. Regards Sylvia Williams 021 1330366

From:Gabriel Long [mailto:gabriel.long@vivaki.co.nz] Sent: 14 October 2011 9:31 a.m.To: Clark, Tracy, VF-NZSubject: G Long 021479997 proof of bill payment

Hi Tracy,

Hi Tracy,

Thanks so much for your help on the phone. Even though the company as a whole fails repeatedly to put their customers first, whenever you get someone such as yourself that is lovely to deal with & extra helpful it makes Vodafone seem a little less obnoxious J

]From:Leigh Compain [mailto:leigh.compain@xtra.co.nz] Sent: 30 August 2012 8:38 p.m.To: Clark, Tracy, Vodafone NZSubject: RE: Acc 372097560

Thank you for your help Tracy – finally someone who saw my request through to its conclusion

mimozanz@ihug.co.nz;

This message has been archived.

Thanks tracy ,, you are star in vodafone . Will pay the balance asap . My new plan sounds great. Regards, mimosa

Interest

Participate in Kickboxing classes

Reading various fiction and non fiction books with my children

Socialising with family and friends

Work History

Work History

CSR

Telecom NZ
Mar 2011 - Present

Manager

TClarkSMM
2011 - Present

CSR

Salmat (Vodafone NZ)

Education

Education

First Aid Certificate 2010

Order of St Johns

Certificate in Intermediate Health Science 2001 – 2002

AUCKLAND UNIVERSITY OF TECHNOLOGY

Proofreading and Editing 2004 -2009

THE: SACKVILLE ACADEMY

Business Administration 2009

NZMA: ‘STRAIGHT TO WORK

  • Microsoft Office review – Word / Excel / Outlook 
  • Communication  skills / Assertive behaviour strategy
  • Active Listening /  Probing and Identifying needs
  • Conflict Management / Complaint Resolution /  Customer Care
  • Telephone Etiquette / Reception duties / Office Administration
  • Data Entry / WPO
  • Dealing with International customers
  • OSH In the administration workplace