Certifications

Business Software Applications Certificate, McFatter Technical Center, 1998                       

  • Quickbooks, Microsoft Office Suite, Business Communications

Notary Public

Education

Arapahoe Community College, GPA 3.28, on President’s List twice1999-2002

Austin Peay State University, GPA 3.02002-2005

Business Courses: Written Communication, Technical Writing, Organizational Communication, Mass Communication, Ethics, Statistics

Computer Courses: Computer Information Systems, PC Applications, Web Authoring, Web Page Layout & Design, Local Area Networking, Internet Technologies, Visual Basic Programming, Java Programming

Legal Courses: Intro to Criminal Justice, Intro to Criminology, Criminal Investigation, Intro to Political Science, International Law, American Government, Forensics, Juvenile Justice, Sociology, Psychology

General Courses: Algebra, Trigonometry, Calculus 1 & 2, Astronomy 1 & 2, Physical Geology, Spanish 1 & 2, Creative Writing, English Literature, Music Appreciation, Theatre Appreciation, US History

Professional Profile

Skilled and dedicated Administrative Professional with more than 10 years’ experience coordinating, planning, and supporting daily operational and administrative functions.

  • Detail oriented and highly skilled at multi-tasking in a fast paced environment, completing projects within time and budget constraints.
  • Demonstrated capacity to provide comprehensive support for executive-level staff; excel at budgeting, planning meetings, and managing all essential tasks.
  • Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
  • High proficiency in numerous software programs including Microsoft Suite, Adobe Acrobat Professional, SAP, Maximo Asset Management, ADP TimeSaver, Stromberg Enterprise, Web browsers, etc; correctly type 77 word per minute.
  • Sound understanding of payroll administration and attendance management.

Work History

Work History
Aug 2007 - Sep 2008

Administrative Assistant

Welcome USA

Provide high-level administrative support to the Products & Contracting department of a receptive tour operator; support the Director, Senior Manager, Manager and three contracting associates.

  • Direct all administrative and contract-support efforts.
  • Conduct in-depth research and compile results for review.
  • Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
  • Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
  • Analyzed, modified and implemented a revised procedure for processing contract comparisons; reduced comparison time by 75%.
Jun 2003 - Jun 2007

Executive Assistant

Sheraton Vistana Resort

Provide complex administrative support to the Maintenance/Engineering department of a time share resort; support the two Directors, the Assistant Director, three Managers, 12 supervisors and assist in the support of 89 employees.

  • Coordinate and perform a range of staff as well as operational support activities for the department; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
  • Provide administrative support for the department such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
  • Compose and edit correspondence and memoranda from verbal direction and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
  • Schedule and coordinate meetings, interviews, appointments, events and other similar activities.
  • Establish, maintain, and update confidential files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
  • Budgeting responsibilities included monthly profit and loss statements, accrual, forecasting, and variance reports on a monthly basis, as well as assisting with the creation of new requirements of a multi-million dollar budget annually.
  • Modified and implemented a revised procedure for processing employee evaluations; reduced processing time by 30%.
  • Supervised, managed and monitored payroll for a hospitality/maintenance firm consisting of 89 employees resulting in decreased overtime expenditures.
Jan 2003 - Jun 2003

Administrative Assistant

Remedy Staffing

Worked as a Secretary through Remedy Staffing at Sheraton’s Vistana Resort supporting an 89 employee department with human resource related issues, payroll administration, correspondence, and meeting logistics.

Mar 2002 - Nov 1998

Technical Support Professional

Gateway Computers

Provided hardware and software support via the telephone for customers including installation, repair, formatting and reloading of the computer system.