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Tracey Thomas

Criminal Justice Professional


I  studied Justice Administration at Northern Virginia Community College and received my Associate of Science in 2012. I was accepted into the University of Louisville Justice Administration online program and have completed my Bachelor of Science degree. 

I have held positions that have empowered me to broaden my experience and gain valuable transferrable skills. I was a Residential Coordinator for a 30 bed family shelter in Prince William County. I served as supervisor to front line staff in an on call capacity and provided lead support during facility emergencies. I also served in a similar capacity with Shelter House, Inc. in Falls Church, VA. I have developed extensive experience in homeless services and rapid re-housing as well as leadership and teamwork.

Recruited for the position of Program Coordinator of a Day Support program with St. John's Community Services I managed program operations, expenses, hiring, training, client referrals, delivering informational tours to recruit clients and day to day aspects of the program serving adults with moderate to severe intellectual disabilities. I performed investigations resulting in the protection of Human Rights.

  To highlight some of my accomplishments, I have developed, maintained and reported on two outreach programs that offered life sustaining items to the disadvantaged; created and implemented training strategies for several programs and established procedures to streamline processes both program and organization wide. My leadership abilities have grown to an all time high and give innovative ideas for program enhancement.

Work experience

Jul 2014Feb 2015

Program Coordinator

St. John's Community Services

Ensured compliance with CARF and DBHDS

Supervised a team of Direct Service Professionals and a Team Leader who provide support for individuals with Intellectual Disabilities while volunteering for non-profits in the community 

Attended quarterly and annual meetings for adults with Intellectual Disabilities and give feedback so that appropriate goals are included in their Individual Service Plan

Ensured all individuals' Human Rights are protected under licensing standards

Served as point of contact for staff or volunteer sites regarding any incidents that occur with individuals while in the community

Conducted internal investigations incidents with individuals occur when policy requires to determine fault (if any)

Served as a Mandated Reporter-reporting any potential neglect to an adult with an Intellectual Disability

Audited client files to ensure licensing requirements are followed

Conducted program tours and informational sessions to educate potential participants and their family to the mission and vision of the program

Composed narrative information for the creation of quarterly review reports for submission to county representatives

Conducted weekly site meetings with all direct reports to give and receive feedback

Covered cases for St. John's Supported Employment program

Provided job coaching, supported employment and follow along services to clients

Conducted orientation training to include Documentation, Human Rights, Systematic Data

Oct 2013Jul 2014

Residential Supervisor

Shelter House, Inc.

Directly supervised all residential staff providing guidance and required approvals for client service 

Prepared staff schedule for 24 hour coverage for a residential facility

Supported team in rapid re-housing model by identifying potential employment and housing opportunities and aiding clients in following up with leads

Facilitated regularly scheduled one on one meetings with all direct reports to give and receive feedback on challenges as well as managed performance appraisals documenting results

Participated in the interviewing, hiring and training of all residential staff

Ensured safe operation of the residential facility by streamlining the process of reporting issues to Fairfax County Maintenance Division for repair

Designed and implemented new staff and in-service training and professional development program for residential staff

Completed and reviewed documentation ensuring accurate/professional completion in accordance with agency and best standard practice including logs, case notes, incident reports, etc.

Conducted emergency intakes for clients entering the shelter’s One Night Only units when needed 

Evaluated and provided for the individual needs of each client, maintaining the dignity and confidentiality of all clients

Coordinated and assisted volunteers in the presentation of programs, monitoring residents’ progress, maintaining accurate and detailed documentation and providing support to residents

Served as advocate advocate for population served and/or individual clients

Worked closely with case managers to support and reinforce client’s service plan and maintain ongoing communication regarding client’s progress

Facilitated monthly client community meetings with families by reporting new information, addressing any concerns or issues and providing a comfortable setting where families may exchange their progress

Participated in and facilitated staff meetings and staff trainings

Supported program initiatives involving volunteers such as reading program, tutoring, and other client enrichment activities

Maintained compliance with TB testing per agency protocol

Maintained up to date knowledge of emergency procedures and conduct monthly fire drills

May 2013Oct 2013

Residential Coordinator, Promoted

Volunteers of America Chesapeake

Supervised all 12 direct reports who maintained 24 hour facility

Ensured all shifts are covered for a 24/7 facility

Served as liaison with community partners as well as county employees and executives

Supervised donations intake, accountability, and distribution

Directed and maintained the Community and Street Outreach Programs that served 200+ clients each month

Supervised court ordered Community Service Workers ensuring work is completed and hours worked were reported for probation requirements

Performed screenings on potential clients by gathering and investigating self reported information to determine eligibility into the program

Developed policies and procedures for front desk and facility operations

Reported work orders to be fulfilled by PWC to ensure the safety and security of staff and clients 

Tracked, processed, designated and deposited monetary donations ongoing and for fundraisers 

Analyzed and developed systems to track data for outreach, donations tracking and reportable community service and volunteer hours

Assisted with fundraising and organizing National and Local Homeless awareness walks raising $3, 000+ each year

Organized and conducted fundraisers participating in the Feinstein Foundation Match resulting in cash donations including a company raising $2, 200+; also collecting over 7, 000 lbs. of non- perishable food within a 3 month period

Oct 2007May 2013

Program Assistant, Promoted

Volunteers of America Chesapeake, Inc.

Maintained Excel spreadsheets for reporting to court the completed court ordered Community Service hours that totaled over 300 hours each month

Developed and maintained spreadsheets for program income and Community Outreach clients served

Supervised all direct support employees and conduct quarterly appraisals to set goals and maintain quality service output

Attended meetings both in house and with community partners to include staff meetings, Continuum of Care meetings, Community Action Team and Program Management Team meetings 

Scheduled required trainings for all employees such as CPR/First Aid/AED, Blood-borne Pathogens and Defensive Driving

Determined program eligibility by reviewing intake screenings, criminal history of potential clients and court ordered Community Service Workers

Provided outreach services to unsheltered clients by collecting and distributing life sustainable items

Collected and maintained data through HMIS and various Excel Spreadsheets

Trained co-workers in PIT surveying, screening process, proper documentation and new hire orientation

Served as agency administrator for HMIS program used to document and track client demographics



Dec 2014Dec 2017

Supported Employment for People with Mental Illness

Supported Employment
Dec 2014Dec 2017

Certified Employment Support Professional

Supported Employment
Jun 2009Feb 2017

Notary Public

Notary Public
Nov 2014Present

NACI Clearance


Housing First Model- April 2012

Trauma Informed Care- November 2013

Crisis Intervention- November 2011

Working with the Homeless Part 1 &  2- October 2012

Mandated Reporter Status- July 2014

Human Rights- July 2014

Supported Employment-July 2014


Completion, Training, Quality Control
NACI clearance

Case Notes, Incident Reporting, Case Note Review, S-Comm communication system

Clients with Traumatic Brain Injury
Clients with Intellectual Disabilities
Mental Health Clients
Crisis Intervention
Data Entry
Spreadsheets, Therap case notes, Homeless Management Information Systems
Staff Development
Empowerment, Development, Training
Volunteer Management
Community Partnerships
Customer Service
Training Staff and Volunteers
Program Management
Microsoft Suite
Word, Excel, PowerPoint