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Summary

Born and raised in Northern Virginia, I  studied Justice Administration at Northern Virginia Community College and received my Associate of Science in 2012. I was accepted into the University of Louisville Justice Administration online program and am currently working toward my Bachelor of Science degree with an anticipated completion date of 2016.

I have held positions that have empowered me to broaden my experience in homeless services and intellectual disabilities. I was a Residential Coordinator for a 30 bed family shelter in Prince William County. I served as supervisor to front line staff, in an on call capacity and provided lead support during facility emergencies. I also served in a similar capacity with Shelter House, Inc. in Falls Church, VA. I have developed extensive experience in homeless services and rapid re-housing as well as leadership and teamwork.

I was recruited for the position of Program Coordinator of a Day Support program with St. John's Community Services currently managing program operations, expenses, hiring, training, client referrals, delivering informational tours to recruit cleints and day to day aspects of the program serving adults with moderate to severe intellectual disabilities.

 To highlight some of my accomplishments, I have developed, maintained and reported on two outreach programs that offered life sustaining items to the disadvantaged; created and implemented training strategies for several programs and established procedures to streamline processes both program and organization wide. My leadership abilities have grown to an all time high and give innovative ideas for progam enhancement.

Work History

Jul 2014Feb 2015

Program Coordinator

St. John's Community Services

  • Ensured compliance with CARF and DBHDS
  • Supervised a team of Direct Service Professionals and a Team Leader who provide support for individuals with Intellectual Disabilities while volunteering for non-profits in the community
  • Attended quarterly and annual meetings for adults with Intellectual Disabilities and give feedback so that appropriate goals are included in their Individual Service Plan
  • Ensured all individuals' Human Rights are protected under licensing standards
  • Served as point of contact for staff or volunteer sites regarding any incidents that occur with individuals while in the community
  • Conducted internal investigations  incidents with individuals occur when policy requires to determine fault (if any)
  • Served as a Mandated Reporter-reporting any potential neglect to an adult with an Intellectual Disability
  • Audited client files to ensure licensing requirements are followed 
  • Conducted program tours and informational sessions to educate potential participants and their family to the mission and vision of the program
  • Composed narrative information for the creation of quarterly review reports
  • Conducted weekly site meetings with all direct reports to give and receive feedback 
  • Covered cases for St. John's Supported Employment program 
  • Provided job coaching, supported employment and follow along services to clients
  • Conducted orientation training to include Documentation, Human Rights, Systematic Data Collection
Oct 2013Jul 2014

Residential Supervisor

Shelter House, Inc.
  • Directly supervised all residential staff providing guidance and required approvals for client service
  • Prepared staff schedule for 24 hour coverage for a homeless shelter residential facility
  • Supported team in rapid re-housing model by identifying potential employment and housing opportunities and aiding clients in following up with leads
  • Facilitated regularly scheduled one on one meetings with all direct reports to give and receive feedback on working relationships and challenges and managed performance appraisals documenting results
  • Participated in the interviewing, hiring and training of all residential staff
  • Ensured safe operation of the residential facility by streamlining the process of reporting issues to Fairfax County Maintenance Division for repair
  • Designed and implement new staff and in-service training and professional development program for residential staff
  • Completed and reviewed documentation ensuring accurate/professional completion in accordance with agency and best standard practice including logs, case notes, incident reports, etc.
  • Conducted emergency intakes for clients entering the shelter’s One Night Only units when needed
  • Evaluated and provided for the individual needs of each client, maintaining the dignity and confidentiality of all clients, coordinating and assisting volunteers in the presentation of programs, monitoring residents’ progress, maintaining accurate and detailed documentation and providing support to residents as needed
  • Advocated for population served and/or individual clients 
  • Worked closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client’s progress
  • Facilitated monthly client community meetings with families by reporting new information, addressing any concerns/issues related to their stay and providing a comfortable setting where families may exchange their progress
  • Participated in and facilitated staff meetings and staff trainings 
  • Supported program initiatives involving volunteers such as reading program, tutoring, and other client enrichment activities
  • Maintained compliance with TB testing per agency protocol
  • Maintained up to date knowledge of emergency procedures and conduct monthly fire drills
May 2013Oct 2013

Residential Coordinator, Promoted

Volunteers of America Chesapeake
  • Supervised all Residential Service Workers
  • Ensured all shifts are covered for a 24/7 facility
  • Served as liaison with community partners as well as county employees and executives
  • Supervised donations intake, accountability, and distribution
  • Directed and maintained the Community and Streach Outreach Programs that served 200+ clients each month
  • Supervised court ordered Community Service Workers ensuring work is completed and hours worked were reported for probation requirements
  • Performed screenings on potential clients by gathering and investigating self reported information to determine eligibility into the program
  • Developed policies and procedures for front desk and facility operations
  • Reported work orders to be fullfiled by PWC to ensure the safety and security of staff and clients
  • Tracked, processed, designated and deposited monetary donations ongoing and for fundraisers
  • Analyzed and developed systems to track data for outreach, donation tracking and reportable community service and volunteer hours
  • Assisted with fundraising and organizing National and Local Homeless awareness walks raising $3, 000+ each year
  • Organized and conducted a fundraiser participating in the Feinstein Foundation   Match resulting in cash donations in addition to a company raising $2, 200+; also collecting over 7, 000 lbs. of non-perishable food over 3 month period
Oct 2007May 2013

Program Assistant, Promoted

Volunteers of America Chesapeake, Inc.
  • Maintained spreadsheets for reporting to court the completed court ordered Community Service hours that totaled over 300 hours each month
  • Developed and maintained spreadsheets for program income and Community Outreach clients served
  • Supervised all direct support employees and conduct quarterly appraisals to set goals and maintain quality service output
  • Attended meetings both in house and with community partners to include staff meetings, Continuum of Care meetings, Community Action Team and Program Management Team meetings
  • Scheduled trainings for all employees such as CPR/First Aid/AED, Bloodborne Pathogens and Defensive Driving
  • Determined program eligibility by reviewing intake screenings, criminal history of potential clients and court ordered Community Service Workers
  • Provided outreach services to unsheltered clients by collecting and distributing life sustainable items
  • Collected and maintained data through HMIS and various Excel Spreadsheets
  • Trained co-workers in PIT surveying, screening process, proper documentation and new hire orientation
  • Served as agency administrator for HMIS program used to document and track  client demographics

Education

Certifications

Dec 2014Dec 2017

Supported Employment for People with Mental Illness

ACRE
Supported Employment
Dec 2014Dec 2017

Certified Employment Support Professional

APSE
Supported Employment
Jun 2009Feb 2017

Notary Public

Virginia
Notary Public
Nov 2014Present

NACI Clearance

Trainings

Housing First Model- April 2012

Trauma Informed Care- November 2013

Crisis Intervention- November 2011

Working with the Homeless Part 1 &  2- October 2012

Coaching and Mentoring in the Workplace-May 2013

Mandated Reporter Status- July 2014

OSHA/Infection Control/Flu- July 2014

Human Rights- July 2014

Mandt- July 2014

Supported Employment-July 2014

Emergency Procedures- July 2014

Americans with Disabilities Act-Sept 2014

HIPAA:Security Rule- Nov 2014

Skills

Documentation
Completion, Training, Quality Control
NACI clearance
Clearance
Supervising

Case Notes, Incident Reporting, Case Note Review, S-Comm communication system

Clients with Traumatic Brain Injury
Clients with Intellectual Disabilities
Mental Health Clients
Crisis Intervention
Auditing
Data Entry
Spreadsheets, Therap case notes, Homeless Management Information Systems
Staff Development
Empowerment, Development, Training
Volunteer Management
Community Partnerships
Customer Service
Training Staff and Volunteers
Program Management
Microsoft Suite
Word, Excel, PowerPoint

Text Section