Experienced and energetic Customer Service Specialist is seeking a position within a growing organization. That is looking for a highly effective communicator, with strong interpersonal and organizational skills. A driven team player with excellent time management skills, who aspires to take the company to the next level.
Dec 2008 - Present
Midatlantic Retina Huntingdon Valley, Pa
Assessed patients and documented medical histories. Properly review and document history of current symptoms including duration and severity, visual acuity, or medical changes since the last visit. Document medications including strength and frequency of dosage, most recent usage of eye drops as well as all medical conditions. Evaluated patient care needs, prioritized treatment and maintained patient flow. Assisted doctors with non-invasive procedures while following infection control guidelines. Assisted in the research department, in an unmasked technician role. Authorized drug refills and provided detailed prescription information to pharmacies. Managed various general office duties such as returning phone calls to patients/pharmacies/physicians in adherence with practice policy. Performed ordering of various medical supplies as well as medications. Responsible for weekly inventory counts as well as stocking clinical rooms daily. Ensure coding of the patients fee ticket is completed in a timely matter.
Jun 2007 - Dec 2008
Albert Einstein Healthcare Network Philadelphia, Pa
Maintaining the daily operating room schedule for up to fifteen physicians, and aligning it properly for time restraints as well as physician preferences. Reviewing the schedule with the nurse manager, physicians as well as various doctors offices for changes and or corrections. Documenting surgical procedures into the computer system accurately as to obtain payment from the various medical carriers in the future.
Sep 2004 - Apr 2007
Keystone Eye Associates
Eliciting specific information from the patients regarding past or present medical history. Preparing and prepping the patients charts for review. Administered topical medications or diagnostic drugs as required by the physicians for testing or treatment. Assisting the physicians with sterile procedures, including set-up, maintaining the sterile field and utilizing the autoclave to clean contaminated instruments.
Senior Customer Service Representative
May 2000 - Nov 2002
United Behavioral Health Philadelphia, Pa
Responded to written or verbal correspondence from the Account Management Team related to selected key accounts. Sorted and compiled all payment and claim information for monthly meetings. Investigated issues and managed the resolution of issues through contact with the claims department and case management to obtain a positive outcome. Responded to telephone inquiries from members and or providers and documented the steps used to obtain the resolution.
Jan 2003 - Jul 2004
American Center for Technical Arts and Sciences
Surgical Technology 2004 Achieved consecutive honors
Aug 2015 - Aug 2017
Jan 2015 - Jan 2017
American Association Of Medical Assistants
Credentialed Medical Assistant