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Seeking a Business Analyst position where I am able to make use of experience in business administration, analyzing business strategies, functions, policy settings, facility expansion, process improvements and recruitment for the progress of the company.


Jun 2011Present


Stratford University
Aug 2010May 2011

Bachelor in Science

Stratford University


Organizational Skills
Reports & Documentation
Customer Service Management
Research Methods
Strategic Business Marketing
Corporate Finance
Analytical Skills
60 to 70 WPM
MS Suite, Windows XP & Vista

Work experience

Aug 2002Jul 2003

Assistant Manager

Dollar General

Fast-paced position with a high-volume national distributor. Scope of responsibility was diverse and included customer service, order processing, customer complaint resolution and inventory planning / control. Responsible for sales, new customer development and customer service. Coordinated scheduling, handled all accounting, billing, and team management.

  • Designed a more efficient and cost effective ordering and management system for restocking merchandise and receiving inventory.
  • Automated manual accounting and financial analysis, reporting and inventory.
  • Led teams of up to 5 personnel at a time with full responsibility for work assignments, scheduling, performance review, disciplinary action, and long-term career planning / development.
  • Handles confidential financial and personal information appropriately. 
Nov 2001Aug 2002



Maintained daily direct and indirect client relations operations including acting as point of contact when customers call in, providing company information to customers and directing customer appropriately based on their needs. Verified daily cash records were accurate and complete and conducted necessary postings to Accounts Payable. Performed office administrative duties as need to enhance the cohesiveness of the office.

  • Developed positive customer relationships.
  • Developed product knowledge of store merchandise.
  • Provided customer service using proper selling techniques and product knowledge.
  • Responsible for operating the cash register, managing all credit card & cash transactions in department.