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Summary

I am currently working as a case manager at a local Head Start Center for preschool aged children.

Work experience

Aug 2011Present

Practicum Student

Youthville

Completed Youthville's New Worker Training and varies other trainings.

Supervised Parent and Child Interactions

Attended Case Plan, Team Meetings and Court Hearings

Transported Children to and from visits

Had 2 Cases with supervision

Jan 2007Oct 2009

Front Desk/ Reservations Specialist

Broadview Hotel

Checked in and out guests

Provided excellent customer service

Prepared and distributed paychecks to all hotel employees

Took reservations over the phone and internet, input into computer program

Operated phone calls and answered guest’s questions

Faxed, mailed and filed documents

Dec 2005Jan 2007

Sales Associate

Dillards

Assisted customers by attending to their needs

Handled customers questions and complaints

Organized and designed my given area so it attracts the customers.

Ran cash register

Trained new employees

Education

Aug 2005May 2008

Cowley County Community College

References

Noy Ngaolouanglath

I have known Noy for 5 years since we work together at the Broadview Hotel as Reservation Specialists.

Skills

Computer Software
Child Plus, Room Master
Microsoft Word, Excel, PowerPoint, Spreadsheet, & Outlook

Cerifications

Certifications

Jan 2013Jan 2016

Defensive Driving

Child Start Transportation
Dec 2012Dec 2015

Food Handlers

Department of Health
Apr 2008Apr 2008

Customer Service Professional

Wichita Convention & Visitors Bureau