Tracey Muntz

Summary

I am a goal oriented team player with a desire to learn. A strongbackground in customer service as well as accounting and collectionsgive me the ability to perform a variety of tasks.

Objective

To advance my career in the accounting field by utilizing my skills and experience. I like to organize the process, product and people to achieve goals. I have the ability to seek leadership directly and take charge quickly. I like to decide and implement things quickly.

Work History

Work History
Jul 2006 - Jun 2009

CSPA

LFG.Inc

· Process and post Scanned payments to Life Insurance policies· Answer phone calls concerning mis-applied payments· Type and mail balance due letters· Research for policy numbers if not on check by name or amount

· Research Suspense items to find out why money did not post and apply correctly· Process Overnight payments · Answer E-mails from Phone center concerning payments· Change addresses on policies· Change payment modes; monthly,quarterly, semi-annual, annual

· Make sure batches balance and close daily

· Worked with LifeComm, Vantage 15.10, Fusion Vantage, Vantage 3.4, Schuamburg Term

Jul 2005 - Jul 2006

Customer Service Representative

Labor Ready Inc

· Answer phones, Process applications, Dispatch workers· Recruit jobs, Recruit workers, Pay workers

· Obtain Credit references for new jobs

· Set up and maintain files for new and existing applicants and jobs

· A/R collection calls· Researching and faxing invoices

Nov 1996 - Apr 2005

A/R-Customer Service Representative

Napa

· A/R: 8+ years using AS400. Answered phones, Data entry· Post and processed payments, Collection calls· Added checks to get deposit ready for bank· Researching, filing, and faxing invoices.· Entered store reports daily. Processed End of Day for local and jobbingstores.· Researched payments using General Ledger.· Processed End of Month and Bank Reconciliations for local and jobbingstores.· Printed and mailed monthly statements.· Customer Service: Answered phones, Entered job orders for nightlydelivery.· Researched, faxed and filed invoices.· Entered over and shorts, entered credits for customers.

· Answered phones at front desk for switchboard.· Worked in mail room stuffing slots with flyers and daily invoices.· Credit / Rgn Dept. : Called Factories to collect credits due for returned ordamaged merchandise.· Worked with invoices on-line using R-file through J.D. Edwards

Jun 1990 - Nov 1996

Sewing/Quilting Machine Operator

Reliable Bedding

· Sewed panels for mattresses· Quilted panels for mattresses

Education

Education
Aug 1988 - Jun 1991

High School Diploma

Trinity High School

Skills

Skills

Microsoft Outlook Express

Micrsoft Excel

Micrsoft Word

AS400