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 As an IT professional with a passion for computing, and in particular technical support, I have a desire to be within the IT industry. I have a can do attitude with outstanding technical &

communications skills, which I have gained through working in retail over four years, as well as

working as a Field Engineer in BT. As a 1st Line Support Technician at BPP Law School, I have

gained various skills and experience in the use of hardware and software which includes; prebuilding

custom PCs, fixing technical issues (such as PC lock ups, virus removal, internet

connectivity issues, network patching), system testing, call logging as well as supporting users

remotely.

Work History

2015Present

Vmware Virtual Engineer

CVS Health Corporate
Woonsocket, RI VDI Enganier, Managed Virtualization Environment using VM Ware ESX 5. x, VM Ware V Spere 6. x, Virtual Center, VI Client, P2V Creating and Managing Virtual Machines and Templates
20142014

Senior Systems Engineer

Stonington Board of Education Stonington Board of Education
Stonington, CT Senior Systems Engineer, Directed in-house technical staff to meet project deadlines and goals Managed technical infrastructure operation Performed routine maintenance and user file backups Provided technical assistance to staff, assisting with network access, printing, and application software operation Activated and deactivated employee, customer, and company affiliate profiles Managed VMware vSphere servers 5.5 Managed Horizon View 6 Work with Unidesk to deploy applications to end users OSX OD Server administration Administrated, configured, and maintained 5 Mac OS X servers ranging in scope from file sharing Responsible for diagnosing, testing and repairing Apple Computer Systems and following Apple Computer Repair Procedures. Perform Device Configurations on Apple Mobile Devices: iPod Touch, iPhone 4S, & iPad 2. Test all new software application for the Macintosh computers
20132014

Systems Engineer

Stonington Board of Education
Stonington, CT Systems Engineer, Installed operating systems and applications and conducted technical training demonstrations Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions Provided desktop support for specialized hardware and software systems used in public libraries Built LAN servers and workstations Configured software according to each librarian's needs Configured local and network printers Troubleshot and resolved desktop, network, and systems issues Provisioning new servers, imaging; handling other daily routines; leading new deployments from systems perspective by coordinating internal resources; performing systems backups and restore procedures. Handling the complete installation, configuration & maintenance of Microsoft Windows Servers; designing the Backup Strategy for sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration; managing Server, Domain, AD, User Rights, etc. Conducting proactive checks with regards to Windows and Antivirus. Providing hardware support on different platforms; coordinating with 3rd Party vendors and Service Provider; backing up & restoring data from tape library and managing the backup tapes, keeping inventory, sending and receiving tapes to and from off site storage
20132013

Support Engineer

Fujitsu North America MBTTechnology, LLC
Glastonbury, CT Virtual Support Engineer III
2010-082010-09

Administrator

HCS Application Server, Store Database. Array MBTTechnology, LLC
Scientific Equipment & Software: Administrator, Scans, Acapella, OSX Server OSX,, 10.10.1, 10.10.3 Jamf Casper Suite PROFESSIONAL EXPERIENCE
20092013

Systems Administrator

MBTTechnology, LLC
Groton, CT Systems Administrator, Virtualization upgrade to Citrix platform utilizing XenServer 6 and all integrated components Pfizer Duties included, but were not constrained to: troubleshooting of hardware and software breakdowns, repair of hardware and software failures, system expansions and upgrades, regular preventive maintenance of equipment, prepping and configuring of systems for new users and/or special uses as well as researching and advising on scientific
2003

Disaster Recovery Specialist

VMware
Workstation 10, vSphere 5.0, 5.1, 5.5, vCenter Server 4, 5 Citrix XenApp, XenClient, XenDesktop 7, XenServer Disaster Recovery: Acronis, Backup Exec, Symantec System Recovery 2013 Microsoft Server, 2008R2, 2012, 2012R2 Microsoft Windows xp, Windows 7, Windows 8, Windows 8.1
20002003

System management Pfizer, INC
and administration for a large Regional Bank, with emphasis on VMware ESXserver administration, and Citrix XenApp and XenServer Build, configure and deploy VMs and templates. Completed Physical-to-Virtual(P2V), Virtual-to-Virtual(V2V) and Virtual-to-Physical(V2P) migration of Windows NT,,, 2008, and 2012 as well as Linux servers from VMware, Hyper-V, Xen and legacy hardware Ability to work with large, complex and business critical computing environment with over 10, 000 users on the system Provide Direct support to Citizens bank employees Advise Project managers from a technical perspective on current issues and ramifications on implementing or not implementing certain solutions. We analyze and determine which apps are able to become virtualized/sequenced and which cannot. We also determine if legacy applications can be installed and streamed various ways to provide user with a functional legacy application-this option allows for apps that have not been updated by the vendor to support a virtual environment; with engineering and understanding we are still able to provide using various unconventional techniques.
19982009

It Support Specialist

Pfizer, INC
Groton, CT IT Support Specialist, Acted as a liaison between vendors and scientists. Duties included, but were not constrained to: troubleshooting of hardware and software breakdowns, repair of hardware and software failures, system expansions and upgrades, regular preventive maintenance of equipment, prepping and configuring of systems for new users and/or special uses as well as researching and advising on scientific hardware/software upgrading and purchasing. Provided support to customers on a wide range of analytical hardware used in the drug discovery/research field Responsible for the care and maintenance of all Laboratories based computers and associated hardware for Drug Discovery Group Evaluated IT needs and made recommendations on technology to improve the drug discovery process. Suggested new products that increased earnings by 23%. Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate standards for system compatibility. Provided desktop support for specialized hardware and software systems used. Built LAN servers and workstations. Provided support to customers on a wide range of analytical hardware used in the drug discovery/research field Provided technical assistance to staff, assisting with network access, printing, and application software operation. Responsible for the care and maintenance of all Laboratories based computers and associated hardware for Animal Health Group Prototyped system upgrades to identify potential problems and learned to operate and troubleshoot new systems. Performed hardware and software support and installation on laboratory computers
19971998

Support Specialist

General Electric
Stamford, Ct Support Specialist, Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Diagnosed hardware problems with modems, printers, cables, or telephones. Performed hardware and software support and installation. Assisted IT Coordinator with administration of a network of more than 150 workstations, spanning three locations.

Education