Summary

Experienced senior executive, both at a strategic and operational level, with strong track record in developing, driving and managing business improvement and development, change management and turn-around.

Extensive experience within operations: Customer Service, business development & improvement, logistics & procurement, product management & development, sales and cross-functional business improvement. Strong strategic management experience in developing strategic directions. By constantly challenging the way things are done combined with the organizational refocusing programs have been the key factors in obtaining the results: ► Significant financial improvement ► Increasing customer base ► Increasing service-level - customer service ► Increasing customer and employee satisfaction. International experience from management positions in Denmark, Germany and Switzerland. Fluent in Danish, German and English Specialties Tag:, Acquisition Integration, Balanced Scorecard, Business Development, Business Improvement, Business Performance, Management, Business Process Reengineering, Business Restructuring, Business Transformation, Change Agent, Change Management, Chief Restructuring Officer, Commercial Management, Continuous Improvement, Corporate Recovery, Corporate Restructuring, Cultural Management, Cultural Transformation, Customer Service, Efficiency Enhancement, General management, Innovation, Integrationsmanagement, Lean Management, Logistics and Procurement, Operational Improvement, Operations Management, Organizational Development, Performance Improvement, Performance Management, Process Improvement, Program Development, Programme Management, Project Management, Purchasing, Restructuring, Restructuring Manager, Service Management, Troubleshooting, Turnaround, Turn-Around Management

Achievements

Business achievements 2009 - 2011

► Due to heavy focus on business drivers - reduced cost-base and increased customer base - EBITDA margin was improved from 2% in 2009 to 20% in 2011. ► Customer base increased with 16% in a stagnant market ► Successfully changed the organization to be much more market, sales and service oriented

Business achievements 2008

► Successful turn-around a high-tech company which was highly under-performing as to its financial performance and product quality. ► Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008

Business achievements 2006 - 2007

► Business improvement with a "cash-in" effect of € 85m equalling to 9% of the total cost base

Business achievements 2001 - 2006

► EBITDA increased by 138% due to heavy focus on customer profitability and efficiency from € 29.7m in 2001 to € 70.6m in 2005 ► EBITDA-margin increased by 82% to 7,0% and OPEX per customer declined by 65% ► Customer base more than doubled (to 3,4m) and customer satisfaction increased from index 100 to 124 ► Best in class customer service - Connect Call Center Test 2001: Best in class, 2002: Second best in class, 2003: Best in class among all German service providers ► Employee satisfaction pushed from index 72 to 83 points

Business achievements 1999 - 2001

► Development and implementation of refocus program (Turn-around/Corporate Transformation) which included Cost Improvement and Revenue Improvement Program ► Successfully implemented Culture Change Program "Wir machen es einfach" (We make it simple) ► Reduced call volume by 35% with a wide range of self-services ► Reduced churn by 45% with retention/prevention programs

Business achievements 1998 - 1999

► Successful acquisition of an ISP, commercial and legal negotiations, due diligence, business plan and integration ► Successfully acquired Credit Swiss First Boston (London), global customer with an annual revenue of € 13m ► Successfully implemented balanced scorecard and culture program: "Let´s follow the sunrise... on a balloon trip around the world"

Business achievements 1997

► Reengineered the total sales supporting process in TDC ► Raised the professionel level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff

Specialties

  • General management
  • Operations management
  • Business Development
  • Turn around & restructuring
  • Business improvement
  • Performance improvement
  • Change management
  • Organisational development
  • Project & programme management
  • Service management
  • Customer service
  • Commercial management
  • Logistics & procurement

Work History

Work History
2009 - Present

Division Director & Group Business Development Executive

Verdo A/S

Division Director responsible for the fiber company Verdo Tele A/S (sales, marketing, customer service, product management, IT & technology) and member of the Executive Management Board of Verdo A/S. ► Due to heavy focus on business drivers - reduced cost-base and increased customer base - EBITDA margin was improved from 2% in 2009 to 20% in 2011. ► Customer base increased with 26% in a stagnant market ► Successfully changed the organization to be much more market, sales and service oriented Group Business Development Executive: Group business development and strategy, business & financial improvement, cross-functional business improvement.

2008 - 2008

Independent Executive Interim Manager

Meliorate Solution

Interim Business Development Advisor Energi Randers - Denmark (Energy industry ). Hired by the CEO to evaluate and improve a major strategic project. Interim Business Development Advisor Vopium - Germany (Mobile VOIP). Hired by the board to develop “routes to market” in Germany. Interim Business Development & Financial Improvement Executive Comlog A/S - Denmark & Germany (Telematic). Hired by the board and charged with turning around the company which was highly under-performing as to its financial performance and product quality ► Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008

2006 - 2007

Business & Financial Improvement Director - Vice President

TDC Solution A/S

Reporting to the CEO of TDC Solution A/S, responsible for Business & Financial Improvement with 34 employees - Lean Management, Business Process Management and reduction of production and capacity needs. ► Total “cash-in” of € 85m corresponding to 9% of the total cost base

2001 - 2006

Chief Operating Officer (COO) - Managing Director

Talkline GmbH & Co. KG

Member of the Board of Directors (Geschäftsführung), responsible for 480 employees covering customer service, eBusiness, marketing, product management, procurement and sales with a yearly revenue of € 1.000m ► EBITDA increased by 138% due to heavy focus on customer profitability and efficiency from € 29.7m in 2001 to € 70.6m in 2005 ► EBITDA-margin increased by 82% to 7,0% and OPEX per customer declined by 65% ► Customer base more than doubled (to 3,4m) and customer satisfaction increased from index 100 to 124 ► Best in class customer service - Connect Call Center Test 2001: Best in class, 2002: Second best in class, 2003: Best in class among all German service providers ► Employee satisfaction pushed from index 72 to 83 points

Bought by Debitel/Mobilcom

1999 - 2000

Project Director

Talkline GmbH & Co. KG

Member of Erweiterte Geschäftsführung (EGF), reporting to the CEO, responsible for business development ► Development and implementation of refocus program (Turn-around/Corporate Transformation) which included Cost Improvement and Revenue Improvement Program ► Successfully implemented Culture Change Program "Wir machen es einfach" (We make it simple) ► Reduced call volume by 35% with a wide range of self-services ► Reduced churn by 45% with retention/prevention programs

1998 - 1999

Commercial Project Director

Sunrise Communications AG

Reporting to the CEO, responsible for business development in a recently established communications company owned by TDC, British Telecom, UBS, Migros and SBB. ► Successful acquisition of an ISP, commercial and legal negotiations, due diligence, business plan and integration ► Successfully acquired Credit Swiss First Boston (London), global customer with an annual revenue of € 13m ► Successfully implemented balanced scorecard and culture program: "Let´s follow the sunrise... on a balloon trip around the world"

1997 - 1997

Sales Support Director

TDC A/S

Head of domestic and international sales support with 72 employees, including 7 function managers. Responsible for domestic and international pre-sales support, project management, Total Service Management, contract administration, development and implementation of Balanced Scorecard. ► Reengineered the total sales supporting process in TDC ► Raised the professionel level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff

1995 - 1996

Head of Strategic Business Unit

TDC A/S

Reporting to the Division Director, Total Service Management with 13 employees. Business and market foundation in the newly established Strategic Business Unit starting from scratch. Responsible for development and implementation of services within IT Facility Management. Annual sales responsibility of € 13m, responsible for overall marketing strategy, customer and competitor analyses, development of various sales & marketing tools, PR activities, conferences, seminars etc.

1992 - 1995

Head of Logistics & procurement

DanaData A/S

Reporting to the CFO, responsible for procurement, warehouse, configuration and test center and dealer team with a total of 37 employees. Procurement of € 100m distributed on 4,500-5,000 article numbers with an average inventory turnover ratio of 11-12. Sale to retailers with an annual sales budget of € 30m.

1992 - 1995

Managing Director

PC Distribution A/S

Responsible for the distribution company PC Distribution A/S of (50 percent owned by DanaData A/S). International contract negotiations in USA, UK, France and Germany.

1990 - 1991

Head of Marketing

DanaData A/S

Head of the central marketing department with 4 employees. Overall responsibility for DanaData’s operational & strategic marketing. Responsible for international marketing activities in connection with International Computer Group (ICG) in Paris.

1989 - 1990

Project Manager

Nykredit

Responsible for operational & strategic marketing (B2B) and central sponsoring.

1988 - 1989

Project Manager

Kreditforeningen Danmark

Responsible for the project group: “Sale and marketing” whose purpose was to draw up strategic proposals for the executive committee and the board of directors at Kreditforeningen Danmark as part of the planning project “A plan for KD”

1987 - 1988

Kreditforeningen Danmark

Marketing Coordinator

Responsible for the decentralised marketing and sponsoring function in the Funen area with 2 employees.

Education

Education
2004 - 2004

Executive Program

INSEAD

Customer Orientation - Executive Program

2001 - 2001

Executive Program

INSEAD

High Performance Organisations - Executive Program

1984 - 1987

M.Sc. (Econ)

Aarhus School of Business
1981 - 1984

B.Sc. (Business Economics)

Syddansk Universitet