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Work experience

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Other prior experience

Thomas Crean

9 Jackson St.

Beverly, MA 01915-4165

Phone: (978) 927-7022 cell 978-578-5911

Email: [email protected]


: To provide the best customer service to clients of a stable printing company, or like company in any market, while looking for growth potential within structure of company. I can add a degree of professionalism to any company with my experience in the trade and as Mayor of a City overseeing a $100 million dollar budget can handle most projects. Customer service was an important part of my day in my previous jobs.


Proven top customer service representative for high end and book printing.

Strong experience in printing from hands on in trade.

Excellent computer skills and experience, attention to detail is critical to my work ethics.


Associates in Business Administration – North Shore Community College

High School Trade Training – Claude H. Patten Trade High School Printing


2004-present Management team of Home Depot

Currently working as manager of a Tool Rental for Home Depot. Responsible for all aspects of Rental facility. This includes Sales, Service, and Customer Service to attain goals of company

2002 - 2004 Mayor of City of Beverly, MA

Responsible for the well being of 38,000 residents. I ran the City on a daily basis and returned all calls and emails within 24 hours. This was my expectation of all City Department heads.


Pride Printers, Woburn, MA Customer Service Representative for multi color printing of high-end jobs. Serviced up to 3 sales-persons at a time for all their needs. I had a high degree of customer satisfaction and good working relationships with all.


R.R. Donnelly, Financial

, Boston, MA

Customer Service Representative for Mutual Funds for Financial printing. Responsible for all Mutual Fund work on third shift, extremely tight turnarounds, many overnight.

1996-1997 Bradford & Bigelow, Danvers, MA

Handled many key accounts for book publishing. I was key to top service for accounts that needed drop dead delivery dates, with no rejects. With many cutbacks in company I picked up more responsibility in planning all jobs that I entered and followed through billing cycle.

1995-1996 Champagne Lafayette Communications, Natick, MA

Customer Service Representative for 2 top selling sales people, handling over $500,000.00 is sales per month. One account was overseen by the FDA and had to be accurate and consistent. Many other accounts were of high quality, designed projects with multiple colors. I also did trouble shooting for special projects. Part of team that won awards for best Annual Report, and no error award on FDA account for 1 full year of products over 5 million pieces per month. PREVIOUS EMPLOYMENT: City Official 1981-1986, Alderman, Aarrow Advertising, Sales Director/Art Director 1990-1994, Roundy Litho Press, Vice President and Plant Manager 1984-1990, Eastprint, 4/6 Color Pressman 1980-1984, Daniels Printing. 4/6 Color 2nd Pressman 1979-1980

B&W Press, 5 Color Pressman and web converter operator 1972-1979

Apr 2004Aug 2008

Tool Rental Manager

Home Depot

Top producer for plan for years in class for rental of tools to construction pros and DIY customers. Manager of Department with all parts of job including reviews of employees. High level of Customer service to enhance departments bottom line and skill levels.

Jan 2002Jan 2004


City of Beverly

I was the elected Mayor of the City of Beverly, MA a City of roughly 38,000 people. During my tenure I achieved the following:

1. Turned a 4 1/2 Million deficit into a 1.1 million dollars in the black my first year.

2. Built 1.5 schools

3. Expanded recycling to save City important money for other projects.

4. Resolved long time traffic issue

5. Received successful grant to upgrade Police weapons

6. Two balance budgets without significant cuts.

7. Settled legal cases to Cities advantage.

8. Ran City 24/7 post 911 with success.

9. repaired fairness issues over eveluations



Pride Printers

Customer Service Rep. For multi color printing of high-end jobs. Service up to 3 salesperson at a time for all their needs. I had a high degree of customer satisfaction and good relationshipswith all.


HS diploma

Claude H. Patten Trade High School

Training in all aspects of printing to enter the trade. Since then I have worked in all aspects of the printing trade from Press work , bindery, special equipment , customer service.

Sep 1974Jun 1980

Associates/Business Administration

North Shore Community College


Member of Sports Car Club of America for over 35 years. Experience with changing engines as a pit crew member and driver. State of art technology experience. Graduated from Ecole de Pilotage in France as a Formula car driver and owner. Also served as Chief of Fire/Rescue for Formula One races in 3 countries.
Whether Mac or PC based I have used many programs; such as Vista, XP, Mac OS, MULU, Edgar, Excel, Powerpoint, photoshop, estimating and Accounting programs and others.


I am looking for a progressive company that needs a Customer Service Representative that is proud to be the first contact with company. A Company that can gain from my experience and I can gain from company at the same time helping the bottom line.


I love to do the following in off hours:

Time with family comes first.




Race car driving