Other prior experience
9 Jackson St.
Beverly, MA 01915-4165
Phone: (978) 927-7022 cell 978-578-5911
OBJECTIVE: To provide the best customer service to clients of a stable printing company, or like company in any market, while looking for growth potential within structure of company. I can add a degree of professionalism to any company with my experience in the trade and as Mayor of a City overseeing a $100 million dollar budget can handle most projects. Customer service was an important part of my day in my previous jobs.
Proven top customer service representative for high end and book printing.
Strong experience in printing from hands on in trade.
Excellent computer skills and experience, attention to detail is critical to my work ethics.
Associates in Business Administration – North Shore Community College
High School Trade Training – Claude H. Patten Trade High School Printing
2004-present Management team of Home Depot
Currently working as manager of a Tool Rental for Home Depot. Responsible for all aspects of Rental facility. This includes Sales, Service, and Customer Service to attain goals of company
2002 - 2004 Mayor of City of Beverly, MA
Responsible for the well being of 38,000 residents. I ran the City on a daily basis and returned all calls and emails within 24 hours. This was my expectation of all City Department heads.
1999-2002Pride Printers, Woburn, MA Customer Service Representative for multi color printing of high-end jobs. Serviced up to 3 sales-persons at a time for all their needs. I had a high degree of customer satisfaction and good working relationships with all.
1997-1999R.R. Donnelly, Financial
, Boston, MA
Customer Service Representative for Mutual Funds for Financial printing. Responsible for all Mutual Fund work on third shift, extremely tight turnarounds, many overnight.
1996-1997 Bradford & Bigelow, Danvers, MA
Handled many key accounts for book publishing. I was key to top service for accounts that needed drop dead delivery dates, with no rejects. With many cutbacks in company I picked up more responsibility in planning all jobs that I entered and followed through billing cycle.
1995-1996 Champagne Lafayette Communications, Natick, MA
Customer Service Representative for 2 top selling sales people, handling over $500,000.00 is sales per month. One account was overseen by the FDA and had to be accurate and consistent. Many other accounts were of high quality, designed projects with multiple colors. I also did trouble shooting for special projects. Part of team that won awards for best Annual Report, and no error award on FDA account for 1 full year of products over 5 million pieces per month. PREVIOUS EMPLOYMENT: City Official 1981-1986, Alderman, Aarrow Advertising, Sales Director/Art Director 1990-1994, Roundy Litho Press, Vice President and Plant Manager 1984-1990, Eastprint, 4/6 Color Pressman 1980-1984, Daniels Printing. 4/6 Color 2nd Pressman 1979-1980
B&W Press, 5 Color Pressman and web converter operator 1972-1979