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Summary

The following is a summary of my qualifications: • A distinguished hands-on career with several companies across numerous industries including the design, configuration, and support of fully functional, reliable, and secure systems • Certified with Information Technology Information Library (ITIL) processes, which include Incident, Problem, Change, Release Management • Technical proficiency in numerous platforms, network protocols, and administration tools. • Comprehensive industry training providing a broad understanding of preemptive security measures. • Exceptional leadership abilities with the demonstrated capacity to build, train, and mentor highly productive and motivated cross-functional teams

Work experience

Mar 2008Present

Senior Desktop Engineer

Advantis Technologies
Responsible for architecting and designing desktop and end-user device solutions that support our clients.
Nov 2006Nov 2007

Managing Consultant

TMB Public Relations Consulting
• Managed, developed, implemented and supported solutions to automate desktop infrastructure • Provided high level customer service to business critical environment • Staged and deployed new equipment • Virtualized office using SoftGrid • Trained users when necessary • Wrote comprehensive documentation on processes & procedures as well as on specific systems
Dec 2002Oct 2006

HelpDesk/Desktop Manager

ADP
Hands-On manager which was responsible for the day to day management and operations for corporate’s internal 24x7 Service Desk and Desk Side Computing department. Supporting approximately 900 networked end users in 3 remote locations which included Hyderabad, India, Salt Lake City and Des Moines. Support to the Senior Executive team and assistants were essential. • Provided comprehensive evaluations of the current support functions to include call flows, problem management, change management, staffing models and skill sets. • Worked with Executives and Business Managers to help align IT with business needs • Purchased and maintained hardware and software assets • Developed processes and procedures on implementing new technologies • Monitored the HelpDesk Ticketing System as part of our SLA and metrics system • Developed realistic Best Practices Matrix for Help / Service Desk and Desk Side Computing services based on end users needs and requirements
19962000

Desktop

BellSouth Long Distance
19901994

Independent Computer Consultant

Self Employed
Consulted on current technologies for my clients. It included -configuring and maintaining Computer Associates accounting system -configuring networks -training

Education

New York Institute of Technology-Old Westbury

Memberships

Certifications

Information Technology Infrastructure Library (ITIL)

ITIL Certification Management Board (ICMB)
Jul 2008Jul 2011

Technical Help Desk

BrainBeanch