Anthony Fabio

Anthony Fabio


The following is a summary of my qualifications: • A distinguished hands-on career with several companies across numerous industries including the design, configuration, and support of fully functional, reliable, and secure systems • Certified with Information Technology Information Library (ITIL) processes, which include Incident, Problem, Change, Release Management • Technical proficiency in numerous platforms, network protocols, and administration tools. • Comprehensive industry training providing a broad understanding of preemptive security measures. • Exceptional leadership abilities with the demonstrated capacity to build, train, and mentor highly productive and motivated cross-functional teams

Work History

Work History
Mar 2008 - Present

Senior Desktop Engineer

Advantis Technologies
Responsible for architecting and designing desktop and end-user device solutions that support our clients.
Nov 2006 - Nov 2007

Managing Consultant

TMB Public Relations Consulting
• Managed, developed, implemented and supported solutions to automate desktop infrastructure • Provided high level customer service to business critical environment • Staged and deployed new equipment • Virtualized office using SoftGrid • Trained users when necessary • Wrote comprehensive documentation on processes & procedures as well as on specific systems
Dec 2002 - Oct 2006

HelpDesk/Desktop Manager

Hands-On manager which was responsible for the day to day management and operations for corporate’s internal 24x7 Service Desk and Desk Side Computing department. Supporting approximately 900 networked end users in 3 remote locations which included Hyderabad, India, Salt Lake City and Des Moines. Support to the Senior Executive team and assistants were essential. • Provided comprehensive evaluations of the current support functions to include call flows, problem management, change management, staffing models and skill sets. • Worked with Executives and Business Managers to help align IT with business needs • Purchased and maintained hardware and software assets • Developed processes and procedures on implementing new technologies • Monitored the HelpDesk Ticketing System as part of our SLA and metrics system • Developed realistic Best Practices Matrix for Help / Service Desk and Desk Side Computing services based on end users needs and requirements
1996 - 2000


BellSouth Long Distance
1990 - 1994

Independent Computer Consultant

Self Employed
Consulted on current technologies for my clients. It included -configuring and maintaining Computer Associates accounting system -configuring networks -training



New York Institute of Technology-Old Westbury



Information Technology Infrastructure Library (ITIL)

ITIL Certification Management Board (ICMB)
Jul 2008 - Jul 2011

Technical Help Desk