Tonyanika Fogle

  • INDIANAPOLIS IN

Work History

Work History
Sep 2014 - Present

Transportation Representative

Schneider Logistics

Transportation Representative, Indianapolis, IN(on site at Aurora Parts and Service, Lebanon, IN)

Coordinate all round trip transportation requirements for predetermined clients
Efficiently utilize carrier software programs to monitor and manage all tendered shipments
Obtain most competitive freight quotes in a timely manner and communicate suggested retail pricing to account executives
prepares regular work assignments related to the strategy of the department
Communicating truck availability and trailer assignment to your assigned customer base, and responding to customer needs for capacity
Providing customers with proactive communication on service failures
Scheduling pickup appointments for customer freight

Mar 2014 - Aug 2014

Claim File Handler

Office Temp Temporary Agency
Claim File Handler Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim. Investigate and evaluate claims using a lowest ultimate cost strategy. Establish and maintain appropriate diary of open claims following company guidelines. Conduct thorough investigations which can include obtaining necessary documents and forms from claimants and insureds; conduct recorded statements. Ensure timely completion of appraisals and determine accident related damages. Negotiate timely and appropriate settlements with claimants, insureds and attorneys; issue proper payments. Open and process correspondence related to assigned claims. Recognize recovery opportunities regarding subrogation and salvage.
Nov 2013 - Mar 2014

Operations Shift Supervisor

Spot Freight
Operations Shift Supervisor, Spot Freight-Indianapolis, IN Responsible for maintaining knowledge of the logistics field's concepts, practices, and procedures; Utilizing computer software to process orders, communicate load status, and track information; Conducting outstanding customer service by answering the phones in a professional manner; Completing any additional responsibilities assigned by Supervisor; Transmitting all active loads; Updating customer and Freight Analysts with problems or issues; Brokering assigned loads to carriers.
Jan 2013 - Oct 2013

Dispatcher

UNFI 
Dispatcher, UNFI-Greenwood, IN Manage drivers to ensure service, availability and productivity while balancing driver miles, home time, and performance Monitoring the fleet to assist in providing on time service to the customers Utilize management tools to effectively track equipment throughout the system. Understand telephone functions and answer calls in a courteous and timely manner. Work with drivers and customers to strive to maintain a 98% on time delivery. Proactively seek customers, when capacity allows, to meet daily freight needs Utilize management tools to effectively track equipment throughout the system.
Aug 2012 - Dec 2012

Energeo Staffing

Energeo Staffing

Traffic Control

Apr 2011 - Aug 2012

Transportation Manager

Employment Plus

Transportation Manager,-Indianapolis, IN

Dedicated to an assigned area of responsibility within an account or location at Ryder Logistics
Ensured that productivity and operational goals where met in order to deliver customer satisfaction.
Worked in a dynamic environment that focuses on delivering continuous measurable improvement to account customers.

Conducted new employee training and entering new drivers within the system.
Assigned and dispatched 44 plus drivers for JIT local dedicated freight to the surrounding states
Ensured that all drivers complied with DOT regulations regarding log hours and safety manners

Nov 2010 - May 2011

Customer Service Representative

A.S. A.P Staffing

Customer Service Representative,-Plainfield, IN

Assigned on site at Home Direct.

Operated PBX phone system for inbound and outbound telephone calls.
Maintained solid customer relationships handling customer’s questions.

Performed data entry and used various software programs.
Managed database records and drafted status reports on customer service issues.

Sep 2008 - Sep 2010

Driver Manager

Swift Transportation

Driver Manager,-Gary, IN

Demonstrated excellent customer service skills by explaining to customer why shipment was delayed in a professional manner preventing losing freight.

Ensured that all drivers comply with DOT (Department Of Transportation) regulations regarding log hours and safety manners.

Recorded and maintained files and records regarding customer requests, work, and service performed charges, expenses, inventories, and other dispatch information.

Assigned to 30 to 40 company drivers and owner operators.
Relayed work orders, messages, and information to and from work crews, supervisors, and field inspectors, via telephone and QUALCOMM system.

Aug 2006 - Sep 2008

Driver Manager

Celadon Trucking
Driver Manager, Indianapolis, IN Demonstrated excellent customer service skills by explaining to customer why shipment was delayed in a professional manner preventing losing freight. Ensured that all drivers comply with DOT(Department Of Transportation) regulations regarding log hours and safety manners. Recorded and maintained files and records regarding customer requests, work, service performed, charges, expenses, inventories, and other dispatch information. Relayed work orders, messages, and information to and from work crews, supervisors, and field inspectors, using telephone and QUALCOMM system.
Oct 2005 - Aug 2006

Service Manager

Freight Master

Service Manager, Indianapolis, IN

Demonstrated excellent customer service skills by explaining to customer why shipment was delayed in a professional manner preventing losing freight.

Ensured that all drivers comply with DOT (Department Of Transportation) regulations regarding log hours and safety manners.

Recorded and maintained files and records regarding customer requests, work, service performed, charges, expenses, inventories, and other dispatch information.

Relayed work orders, messages, and information to and from work crews, supervisors, and field inspectors, using telephone and QUALCOMM system

Sep 2004 - Oct 2005

Administrator

PBB Global Logistic UTC
General Administrator, Carrier-Indianapolis, IN

Education

Education
2009 - 2013

M.Sc

Kaplan University

Criminal Justince

2007 - 2010

B.Sc

Kaplan University

Legal Studies