Tony Fresquez

  • Hampton VA

Work History

Work History
Oct 2014 - Present

FRONT DESK AGENT

DOUBLETREE BY HILTON WILLIAMSBURG

DUTIES INCLUDED: FRONT DESK OPERATIONS, CONCIERGE SERVICES, CUSTOMER SERVICE, PBX OPERATIONS, BALANCING THE HOUSE, RESERVATIONS, 

SKILLS ACQUIRED: HOSPITALITY SKILLS, ADVANCED CUSTOMER SERVICE SKILLS, DIFFERENT MARKET SEGMENT AND WORK  ENVIRONMENT, FURTHER EXCELLING MY COMMUNICATION SKILLS 

Jun 2014 - Nov 2014

GUEST SERVICE AGENT

HILTON VIRGINIA BEACH OCEANFRONT

DUTIES INCLUDED: FRONT DESK OPERATIONS, CUSTOMER SERVICE, PBX OPERATIONS. JOURNEY AMBASSADOR (GREETING GUEST AND ANSWERING QUESTIONS)

SKILLS AQUIRED: ADVANCED CUSTOMER SERVICE SKILLS, MORE IN DEPTH HOSPITALITY SKILLS, PROPER TELEPHONE SPEAKING SKILLS, GUEST INTERACTION

Oct 2013 - Jun 2014

GUEST SERVICE AGENT

HILTON BENTLEY MIAMI/SOUTH BEACH

DUTIES INCLUDED: FRONT DESK OPERATIONS, CONCIERGE SERVICES, CUSTOMER SERVICE, PBX OPERATIONS, BALANCING THE HOUSE, RESERVATIONS, ACTING MOD

SKILLS AQUIRED: HOSPITALITY SKILLS, ADVANCED CUSTOMER SERVICE SKILLS, LEARNED THE HOSPITALITY WORK ENVIROMENT, GAINED MANAGEMENT SKILLS (ACTING MANAGER IN CHARGE), ADVANCED COMMUNICATION SKILLS, PROFESSIONAL EMAIL ETIQUETTE 

Jan 2012 - Sep 2013

SALES

SUNDAYS BLUEBOX TANNING RESORT

DUTIES INCLUDED: INTERACT WITH CUSTOMERS, SELL MERCHANDISE, OPENING AND CLOSING STORE, RUNNING DAILY OPERATIONS AT STORE, ACTING MANAGER WHEN MANAGER WAS NOT PRESENT, HANDLING CUSTOMER SERVICE LINE

SKILLS AQUIRED: ADVANCED CUSTOMER SERVICE SKILLS, LEARNED TO ADJUST WITH EACH WORK ENVIROMENT, GAINED MANAGEMENT SKILLS (ACTING MANAGER IN CHARGE), ADVANCED COMMUNICATION SKILLS

Aug 2010 - Nov 2011

SERVER

ASIAN GRILLE

DUTIES INCLUDED: SERVING CUSTOMERS, CLEANING THE WORK AREA, INTERACTING WITH CUSTOMERS, HANDLING SITUATIONS WITH CUSTOMERS, CASH REGISTER DUTY

SKILLS AQUIRED: SOCIAL SKILLS, CUSTOMER SERVICE SKILLS, PATIENCE AND UNDERSTANDING

Education

Education
Sep 2008 - Jun 2012

ADVANCED DIPLOMA

HICKORY HIGH SCHOOL

Skills

Skills

MANAGEMENT SKILLS

MANAGING OTHER TEAM MEMBERS. TAKING INITIATIVES AND MAKING ON THE SPOT DECISIONS THAT HAD GREAT OUTCOMES. DIFFUSING AND SOLVING GUEST ISSUES.

BASIC SPANISH

BASIC UNDERSTANDING OF THE SPANISH LANGUAGE.

NRF SALES

CERTIFIED IN NRF (NATIONAL RETAIL FEDERATION) DELIVERING OUTSTANDING KNOWLEDGE AND SALES TECHNIQUES TO BOTH BUSINESS AND CUSTOMERS.

NRF CUSTOMER SERVICE

CERTIFIED IN NRF (NATIONAL RETAIL FEDERATION) DELIVERING EXCEPTIONAL CUSTOMER SERVICE THROUGHOUT MULTIPLE CAREER FIELDS AND GOING ABOVE AND BEYOND CUSTOMERS EXPECTATIONS

Certifications

Certifications

MICROSOFT OFFICE WORD CERTIFIED

References

References

AMBER DAVIS 305-938-4625

FRONT OFFICE MANAGER AT THE HILTON BENTLEY

DEBBIE RAMSAWAK 305-398-4618

OWNERS RELATIONS MANAGER AT THE HILTON BENTLEY

JESSICA CRAYLE 757-340-4500

STORE MANAGER AT SUNDAYS BLUEBOX TANNING RESORT

ZACH BRIGMAN 757-213-3000

FRONT OFFICE MANAGER AT THE HILTON VB OCEANFRONT