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Summary

Comprehensive experience in customer service and management, sales, and business development, with demonstrated ability to meet and exceed productivity, profitability, and retention goals. Background in the service industry; adept in building collaborative relationships and mentoring employees, in order to establish a cohesive work environment. Decisive manager with an innovative approach to problem solving, strong communication and conflict resolution skills, and an ability to establish rapport among customers and staff. Specialized expertise in motivating team members to achieve operational goals. Passion for technology, with an interest in integrating technology and customer service to optimize the customer experience. Computer proficient with knowledge of Salesforce.com, Mailchimp, GotoMeeting, and Google Apps.

 

Work History

2016Current

Director of Product

Superfiction Studios
20092016

Western Region Sales

LiquiTech Environmental

Western Region Sales-Home Office(2014-Present) Account management, outside sales, and business development. Manage an 11-state territory, as well as the UAE, Taiwan, and Australia. Negotiate sales contracts of up to $300K. Generate leads, perform due diligence, prepare proposals, and deliver presentations to executive-level business clients. Attend industry conferences to expand network of contacts. Key Accomplishments: Achieved 500% growth in customer base in only 18 months Built pipeline of business generating an expected $2. 2M+ in revenue

Key Accomplishments:

  • Achieved 500% growth in customer base in only 18 months
  • Built pipeline of business generating an expected $2.2M+ in revenue
20112014

VP

West Coast Operations-Home Office

VP, Territory building and management. Directed establishment of western region operations, with responsibility for hiring and training sales reps. Managed relationships with 100+ clients, promoting new programs, resolving issues, and ensuring customer satisfaction. Planned and coordinated tradeshow participation in conjunction with marketing team. Vetted and established relationships with international distributors. Key Accomplishments: Identified opportunity for growth in the UAE; established and expanded sales to more than $2M Devised and implemented an effective prospecting strategy based on cold calling and web searches

Key Accomplishments:

  • Identified opportunity for growth in the UAE; established and expanded sales to more than $2M
  • Devised and implemented an effective prospecting strategy based on cold calling and web searches
20132013

Consultant

Causora
Consultant, Hired on a consulting basis to develop sales and business relationships within the restaurant industry by cold calling and attending tradeshows to deliver sales pitches and perform product demos. Enlisted L. A.-area restaurateurs to partner with Causora in a dining incentive platform
20092011

Salesperson/director, Business Development

West Coast Operations-Home Office

Salesperson/Director, Business Development Business development, sales, and customer outreach. Executed marketing and sales strategies using cold calling and presentations at client meetings, tradeshows, and international symposiums. Key Accomplishments: Retained multiple long-term clients by identifying and resolving challenging issues Built new business by developing tailored service programs to meet unique client needs

Key Accomplishments:

  • Retained multiple long-term clients by identifying and resolving challenging issues
  • Built new business by developing tailored service programs to meet unique client needs
20012009

Restaurant Manager

Keefers Restaurant

Restaurant Manager

Managed day-to-day restaurant operations, with responsibility for staffing, training, teambuilding, inventory control, customer service and satisfaction, promotions, quality control, and conflict resolution. Promoted numerous times, progressing through a series of positions from server to manager.

Education

20142014

Agile Product Management

General assembly - Santa monica

Text Section

AREAS OF STRENGTH & EXPERTISE

 

·         Business Development

·         Team Management

·         Territory Growth

·         Customer Relations

·         Strategic Planning

·         Service Optimization

·         Training/Mentoring

·         Customer Retention

·         Relationship Building