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Work experience


Departmental Moves
Departmental Moves, Add and Change(DMAC) Coordinator Coordinate all End-User DMAC Coordinate Departmental and supported Lines Of Business DMAC Asset inventory and control Firm Acquisition and Divestitures Support and Liaison Line of Business technical project management Line of Business Technical Liaison Data migration planning and server resource management Desktop build engineering and deployment Desktop and Server hardware procurement, installation, configuration and support Network integration and support Line of Business support model training and implementation Server Support Server Procurement and Decommission Support Technical Writing and Training Create and maintain technical, procedural and process documentation for supported associates and Lines of Businesses Peer to Peer training Process documentation and training bofa
Apr 2011Oct 2014

Level 3 Support Engineer

Bank of America/Merrill Lynch BAML
Chicago IL Level 3 Support Engineer Support for multiple Lines of Businesses including latency sensitive 24X6 Trading Desk
May 2010Apr 2011

Options Clearing Support Analyst

Bank of America/Merrill Lynch
Chicago IL Futures and Options Clearing Support Analyst
Sep 2008May 2010

Senior Technical Analyst

Bank of America
Chicago IL Senior Technical Analyst Disaster Recovery(DR) Preparation & Operations DR planning and implementation DR data recovery and restoration
Jun 2001Sep 2008

Senior Technical Analyst Trading Support

Bank of America
Chicago IL Senior Technical Analyst Trading Support
Apr 2000Apr 2001

Senior Support Analyst(Team Leader)

Arthur Andersen, LLP
Chicago IL Senior Support Analyst(Team Leader) Desktop Support Desktop Problem Analysis and Remediation Desktop installation and configuration Workstation/Laptop Hardware Break-Fix support Install /configure/Application Configured Test Lab servers Printer Problem Analysis and Maintenance Performed Novell user account and print queue administration Created inventory of non-firm standard applications along with installation instructions Update and maintained NAV strings on each AIM servers. Wise scripts creation and installation of third party applications. Performed extensive troubleshooting of applications, drivers and network connections Team with different internal IT departments(Network Infrastructure, Telecom, Application Development and desktop support) to provide total systems solutions and support for Arthur Andersen clients. aa
Feb 1998Apr 2000

Senior Technology Analyst Contractor

Arthur Andersen, LLP
Chicago IL 3rd Level Support- Senior Technology Analyst Contractor
Jan 1997Feb 1998


Near North Insurance Brokerage
Chicago, IL Network and Operating System Technician Novel Netware 4.1 Client /Server Support Perform troubleshooting to isolate, diagnose, and correct network issues. Remote configuration for dial-up and WAN users. Server Hardware installation and upgrades Desktop OS Administration Windows 95 Support Routine maintenance and troubleshooting. Experience troubleshooting/installing the following desk side software Projects Six Sigma Process-DMAC BAC/ML User Transitions CERTIFICATIONS/TECHNICAL PROFICIENCIES SCCM, OSD, WSUS, patch management in progress MCP for Windows 7, Windows 2008 training CCNA certification training completed and test scheduled Expert Technical knowledge of Windows 7 engineering(19 years) TCP /IP, DNS, Router training VMware ESX to virtualize Desktop/servers training completed Windows Exchange Server training completed Windows server 2000,,.