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Skills

Computers
  Type 35 words a minute   Strong knowledge of microscoft office suite   Entry level  IT knowledge    

Work experience

Dec 2012Sep 2013

Customer Service Representative

Regus

Customer Support

  • Answered calls for over 50 Companies on the floor , handled incoming and outgoing mail, maintained phone and office equipment, provided IT support, booked and prepared conference rooms, ordered catering for meetings, maintained cleanliness on the floor at all times,   maintained expense reports, some dictation and prepared invoices for clients. Bound documents and any other clerical needs.

 Billing

  • Entered daily sales into Titan point of Sale program , processed payments, resolved discrepancies on customers invoices, submitted tickets into billing department for changes and or corrections on clients Invoices 

Programming

  • Programmed  phones on a Tadiran system, maintained equipment, set up Static IP addresses, setup voice mails,  downloaded print drivers on clients computers.
May 2004Dec 2012

Operations Manager

Regent Business Centers

Customer support

  • Answered  calls for over 50 Companies on the floor , handled incoming and outgoing mail, maintained phone and office equipment, provided IT support, booked and prepared conference rooms, ordered catering for meetings, maintained cleanliness on the floor at all times,   maintained expense reports, dictation and preparing invoices for clients. Bound documents and other clerical needs.

 Billing

  • Entered daily sales into billing system, assisted in billing and preparation of invoices, helped to resolve discrepancies on customers invoices.

Programming

  • Programmed  phones on a Tadiran system, maintained equipment, set up Static IP addresses, setup voice mails,  downloaded print drivers on clients computers.

Education

Aug 1982Jun 1984

High School Diploma

Brighton Senior High

References

Richard Sardella

Brandon Ceglian

Peter Spanberger