Tonia Patterson

  • Eastlake OH

Account Rep

Work History

Work History
Jul 2013 - Present

Trainer

Parkway Pharmacy
Data Entry,-Beachwood, OH Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company's reputation and positive image in the markets served. Reviewed customer survey information to prioritize areas of improvement. Routinely collaborated with department managers to correct problems and improve services. Assisted in resolving and satisfying client requests and internal operational issues. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Administered job knowledge assessments and competency testing for certification-level training.
Jul 2005 - Oct 2009

Reimbursement Specialist

Omnicare Pharmacy
Reimbursement Specialist,-36200 Lakeland Blvd Created and maintained computerized record management systems to record and process data and generate reports. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Identified process improvements in the day-to-day functioning of the department. Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication. Routinely collaborated with department managers to correct problems and improve services.

Education

Education
2014

B.A

Ashford University