Data Entry,-Beachwood, OH Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company's reputation and positive image in the markets served. Reviewed customer survey information to prioritize areas of improvement. Routinely collaborated with department managers to correct problems and improve services. Assisted in resolving and satisfying client requests and internal operational issues. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Administered job knowledge assessments and competency testing for certification-level training.