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Client driven, quality focused, sales and operations management professional with a background in both corporate and start up environments. Progressive experience in management reflects a track record of top performance in a variety of challenging assignments. Recognized for developing programs to improve workflow processes for increased revenue and profit. Excellent presentation, negotiation, closing and follow through skills with the ability to build an industry presence.MBA, from the Graziadio School of Business and Management at Pepperdine University.


Channel Marketing ● Key Account Management

Sales Program Development ● Leadership ● In-Field Sales Management

Product Management ● P&L Management 


Awards & Recognition


Sales Achievements

  • Increased revenue from $120K (4,000 phones) to over $1M (30,000 phones) per month within first three months at Flipswap.
  • Attracted and closed numerous clients for Flipswap; projected growth to surpass 300,000 phones per month by the end of 2009 with monthly revenues targeted at $10M.
  • Decreased T-Mobile's churn from 4.4% to 3.0% in the Northern California region by implementing and managing a major churn improvement project. 
  • Prospected and opened over 80 new points of distribution in the Northern California region for T-Mobile, resulting in an increase of 5,000 activations per month.
  • Improved T-Mobile's Service Excellence Scores in Northern California region from 56% to over 85%.

Work experience

Apr 2008Present

Principal & Consultant

Smart Care Management Group

Simultaneously while completing MBA, provided contract consulting and organizational coaching to companies interested in securing funding for ventures in the healthcare and telecommunications industries.

Sep 2007Apr 2008

Director of Sales

Flipswap Inc.
  • Guided the company through start-up phase by building and developing sales, operations, and retailer support teams.
  • Responsible for establishing relationships with 5,000+ third-party retailers.
  • Created operational processes including: employee roles and expectations, organization compensation structure, performance review process, and inventory flow.
  • Led marketing initiatives including advertising, brand awareness, and creation of collateral materials.
Jun 2006Sep 2007

Regional Indirect Sales & Operations Manager

T-Mobile USA
  • Oversaw all aspects of third party distribution, sales, and operations for Northern California.
  • Hired and trained three new Indirect Sales Managers, and developed a team of 16 employees.
  • Forecasted sales to plan optimal inventory levels for T-Mobile, third party retailers, and handset manufacturers.
  • Managed local and national accounts ranging in size from large big box retailers such as Best Buy and Costco to small local accounts.
  • Developed and implemented strategic action plans surrounding sales goals, retailer growth, financial development, and launching new products and services; this resulted in lower churn, higher sales, and increased revenue.
  • Collaborated with marketing to enhance T-Mobile brand awareness, while managing execution of in-store build outs, signage creation, and advertising.

Indirect Sales Manager ─ Indianapolis, IN                                                                                 May 2004 - June 2006

  • Created the highest performing team in the company in 2005; the Indiana territory.
  • Managed sales and operations for local and national accounts in over 600+ locations.
  • Coached retailers through advertising process to help increase buyer awareness.
  • Forecasted optimal inventory needs for T-Mobile and third party retailers.
  • Launched the company's first Exclusive T-Mobile Retailer locations.
  • Maintained relationships with mall managements and local real estate brokers to identify and secure locations.
  • Managed Central Division Service Excellence Task Force to become the highest scoring division in the company.
  • Selected to lead the Cincinnati/Dayton market and a team of nine employees; a direct result of the successful management of the Indiana market.

Territory Representative ─ Beltsville, MD                                                                           November 2002 - May 2004

  • Increased sales in my module (approximately 60 store locations) by 300% in the DC/Baltimore/Northern Virginia market and forecasted sales to ensure that all accounts maintained optimal inventory levels to maximize profitability.
  • Supported dealer base through consultative advice, merchandising, training, goal setting, providing incentives, planning advertising programs, and prospecting for new locations.

Early Career History: Advance Business Systems, Intern, Spring 2001; Ocean City Beach Patrol, Assistant Crew Chief-Lifeguard,Summers 1998-2002