Tomislav Balaž

  • Croatia  Zagreb
Tomislav Balaž

Systems Engineer

Summary

Skilled professional with vast experience in designing, implementing and supporting complex ICT systems in Windows and Linux environment. Commited to continual education, certification. Great communication skills and easely adopting to new technologies and work culture. Always focused on delivering results in given time frame with highest quality. Able to take command when neccesary

Work History

Work History
2009 - Present

Systems engineer

Omega software d.o.o., Zagreb (Croatia)

Providing high level technical support and guidance to customers, consultants Sales team. Implementing custom software solutions on premise and in cloud. Managing internal IT team. Leading internal IT projects. Manage all communication with all internal and external auditors and implement all security services.

Projects:    

Design and deliver infrastructure for eVisitor.hr (Technologies: Windows Server, MSSQL, SSAS, IIS, ARR, Failover Cluster, Load Balancing, URL rewrite).

Design and deliver infrastructure for OpenDataStore.com – this project was selected for Microsoft partner of the year 2015 award. Microsoft awarded this project with *** (Technologies: Azure, Windows Server, IIS, MSSQL).

Implementing Untangle IPS system into company infrastructure (Technologies: Untangle IPS).

Implementing pfSense Firewall into company infrastructure (Technologies: pdSense).

Design server infrastructure and implementing DataGov.hr (Technologies: Ubuntu, Drupal, Mysql, PostgreSql, Apache, Nginx, Solr, Supervisor).

Implement CKAN open data portal in Azure for data.zagreb.hr (Technologies: Azure, Ubuntu, Mysql, Apache).

Lead consultant on project Savings and benefits of software fax solution vs. standard fax machines for major client (over 290 fax machines in usage).

Design and deliver infrastructure for mojZagreb.hr (Technologies: Windows Server, Failover cluster, Load balancing, IIS, MSSQL, SSRS).

Implementing SharePoint 2013 and Project Server 2013 (Technologies: Windows Server, SQL, SharePoint, Project Server).

Design and deliver infrastructure for mojracun.gpz-opskrba.hr (Technologies: Windows Server, Failover cluster, Load balancing, IIS, MSSQL, SSRS).

Implementing Direct Access into company access infrastructure on Server 2008 R2.

Implementing and upgrading Microsoft Communications server and upgrading all the way to Skype for business.

Implementing and upgrading company Microsoft Exchange server from version 2003 to version 2013.

Implementing custom made DMS solution on APP-v and RDS infrastructure for customer (Technologies: Windows Server, MSSQL, SSAS, Failover Cluster, Load Balancing, Application Virtualization, RDS).

Transferring legacy application to custom made DMS application on 3000 users and 30 locations environment. (Technologies: Windows Server, MSSQL, SSAS, IIS, ARR, Failover Cluster, Load Balancing, URL rewrite).

Upgrading Windows Server infrastructure from 2003 to 2012 for client (Technologies: MAP, Windows Server, MSSQL, SSRS, RDS).

Implementing ISMS framewok and getting ISO 27001 Certification.

Virtualization of company Server infrastructure (Technologies: Windows Server, HyperV).

 

Responsibilities:

Design, install, document and maintain IT systems.

Develop, integrate and manage network systems.

Install and support servers and associated equipment.

Install and debug new and upgrade existing software on server and client platforms.

Develop best practices, operational procedures and design documentation.

Plan and coordinate system utilization, analyze growth and plan capacity.

Suggest improvements to IT systems.

Determine and suggest client enterprise hardware requirements.

Maintain Microsoft Active Directory and Group Policy Object.

Document IT related assets.

Troubleshoot on-site and off-site issues.

Train staff on using IT products and services.

Increase knowledge of new IT technologies.

Support development team.

Install, configure and troubleshoot various hardware and software.

Build solutions to address specific needs of the clients.

Interact with staff and clients on systems implementation, management and performance optimization.

Develop a set of consistent standards for equipment, configuration, support and operational procedures.

Provide best practices and standards support services to customers.

Document all systems operations, configurations, upgrades, processes, procedures, installation, implementation and testing.

Analyze all system security audit reports and manage all system emergencies and counter all security hazards.

Monitor all security processes and recommend all risk mitigation processes and administer all intrusion prevention systems.

Evaluate all system and recommend all application patches and suggest appropriate security products and perform regular audit on systems and ensure compliance to all standards and policies.

2008 - 2008

Distribution department manager

Arabesca d.o.o., Zagreb (Croatia)

Responsibilities:

Use IT systems to manage delivery times and transport costs.

Use data from IT systems to evaluate performance and quality and to plan improvements of distribution.

Manage staff.

Liaise and negotiate with customers and suppliers.

Develop business by gaining new contracts, analyzing logistical problems and producing new solutions.

Continually try to improve and develop business performance within the constraints of legislation, fuel costs and rising environmental pressures.

Motivate other members of the team.

Plan vehicle routes.

2002 - 2008

Regional Sales Manager

DARM d.o.o., Zagreb (Croatia) 

Responsibilities:

Hire, train, set goals and monitor performance of sales representatives and direct reports.

Manage company products, services, features and benefits knowledge.

Inform on competitive services, promotional matter, sales technique, pricing and marketing policies.

Analyze account profitability and determine sales technique, advertising and market penetration with sales representatives.

Gather and format data and submit responses to RFPs.

Define and implement regional sales plans, write presentations, reports and price quotations and support contract negotiations.

Inform on regional competitive activities and overall market place on time.

Review work of all salesperson on weekly and hourly basis.

Maintain effective customer relationships.

Execute all strategic business plans and monitor all branch sales process and maintain product knowledge.

Promote and sell products or services.

Demonstrate products and services to customers.

Initiate innovative approaches to sell products or services.

Coordinate after-sales services.

Ensure delivery of products or services on time.

Attend marketing and sales team meetings and training sessions.

Education

Education

BACHELORS

Bachelor of Computer Engineering

  • design, implementation, administration and maintenance of information network systems,
  • implementation, installation and maintenance of computer databases,
  • planning, implementation and maintenance of information systems security,
  • management of information system and planning of its development,
  • project management or participation in IT projects with thorough knowledge of methodology,
  • understanding of market operations, management and business organization at the level of department or small business,
  • implementation of business information systems and business decision-making support systems,
  • basic auditing of information systems from the aspect of security,
  • customer support with the implementation and use of IT systems.

Certifications

Certifications
2016 - Present

 ITIL Foundation Certificate in IT Service Management

2016 - 2020

Microsoft Certified Solutions Expert: Server Infrastructure (MCSE)

2011 - Present

Microsoft Certified Technology Specialist: Windows Server  2008 Network Infrastructure, Configuration

2009 - Present

Microsoft Certified Technology Specialist: Windows Server Virtualization, Configuration

Skills

Skills

Powershell

Scripting and automation

Microsoft SQL

Installation and configuration

Windows Server

Installation and configuration

Ubuntu, Centos

installation and configuration

System Center 2012

Installation and configuration

pfSense, Untangle, TMG

Core competencies

  • Advanced Windows Server configuration
  • Virtualization (Hyper-V and vmware)
  • System Center suite implementation and configuration
  • Planning and Documenting ICT systems
  • Powershell, bash scripting
  • Data base server configuration and administration
  • Web server configuration and administration
  • Sql servers, and web servers high availability
  • Exchange server installation and configuration
  • pfSense, TMG, Untangle installation and configuration
  • Ubuntu server installation and configuration
  • MySQL, PostgreSQL, MongoDB installation and configuration
  • Azure
  • Team management
  • Project management
  • Sales
  • Customer support