Director of Services
GE HEALTHCARE CANADA
Lead large complex customer service region through effective leadership and development of Field Service Representatives. Creating an environment to achieve ultimate customer loyalty. Providing strong leadership in setting and realizing assigned goals in the profitable installation, maintenance & repair, and growth of GE Healthcare products and service contract base.
- Accountable for revenue growth (4.9%-2014), customer loyalty (’14 NPS-70%), optimum team effectiveness, and world-class service delivery.
- Successful and measureable leadership results in driving team engagement and improved business performance within Service Operations (+ recording setting Environment Health & Safety results in 2014)
- Playing a key role in winning numerous new Equipment and Service contracts in Central region since joining the team. Delivered record setting $50.1MM in sales in 2014.