Work History

Work History
Jul 2008 - Jan 2013

Chief Executive Officer

Silverstein Eye Centers, PC

Visionary leader with a practical perspective and solid experience; takes personal ownership attitude in leading operations and brings out the best in diverse personalities to move business forward. Currently holds CEO and CFO responsibilities.

Uses multi-disciplinary knowledge/skills to search out new sources of revenue to increase market share. Grew operational revenue 2.2% first year though economically-sensitive sales volumes dropped 45%; reduced overall overhead by 3%.

Invented a customer flow template to immediately save 2 FTE and increase productivity by 20% first year and an additional 7% second year. Brought client scheduling in-house, saving $32K annually.

Updated equipment to make $24K more annually. Saved company $130K by smart equipment purchases, saving 87% off retail.

Reversed the hemorrhaging of revenue, increasing monthly sales by 50% vs. prior year. Achieved overhead reduction in 2011 to allow for a 20% increase in ownership compensation during a flat revenue period in a significantly down market.

Took risk to switch marketing vendors, saving $380K and initiating a campaign that sold a year’s worth of service within 1 week.

Instituted sales bonus, escalating sales of key service by 100% within 30 days and adding $180K annual incremental revenue.

Negotiated new insurance policies to save 28% a year.

Turned around underperforming operation within 24 months; saved $10K annually within the first 2 weeks of employment. Updated billing policy, slashing 90+ day AR from 19% to 9%.

1995 - 2008

Administrator

OrthoKC

While President of national association board, created succession plan and updated brand to catapult interest and reputation, boosting vendor participation at conferences from $90K to $300K and skyrocketing sponsorships up to 10-fold.

Consolidated redundant staff duties to save nearly a full FTE and $45K+ annually.

Saved company/ Principals 6.2% each through keen succession planning.

Identified operational inefficiency in major department and implemented change procedures, new equipment and remodeling that increased patient throughput of the department by over 40%.

1990 - 1995

Director of Administrative Services

Comprehensive Mental Health Services

Manager of all non-clinical functional areas:  Accounting, Billing, Payroll, Information Technology, Support Staff, Plant/ Fleet Management with the exception of Human Resources.

Set up protocols and restrictions to prevent overuse of contract revenues that were causing company deficits in excess of $250K. Company benefited with 4 straight years of positive cash flows. 

Kept benefit programs and services open that would have closed without significant financial, operational and budgetary leadership. 

Education

Education
1993 - 1997

MBA

University of Kansas Graduate School of Business
1985 - 1989

BA

MidAmerican Nazarene University

Graduated Magna Cum Laude.

Leadership & Associations

2000-2006: Board of Directors, American Association of Orthepedic Executives

           2005: President, American Association of Orthopedic Executives

2004-2006: Health Policy Comittee Member, American Academy of Orthopaedic Surgeons (AAOS)

1994-1995: President, Missouri Coalition of Community Health Centers

Summary

Chief Operating Officer

Published Author • Entrepreneurial Skill Set • Strong Financial Acumen

Considered a National Authority Margin Expansion • Multi-Site Operations • Board Experience

Strategy to Action • Budget Administration 

Having career Operational responsibility for $25.5M in P&L and $6.5M in capital, my specialty is successfully stewarding mid-size businesses through succession and other sweeping changes with honesty, open communication and gaining trust at all organizational levels. In addition, I have compelling experience in financial management and Controllership. When added to my hands-on experience with Business Development, Marketing, process improvement and performance management, this has proven to be a powerful combination for nearly two decades. I have built an award-winning regional reputation on my ability to transform struggling businesses into thriving operations within short timeframes. I have succeeded through strong operational controls, industry best practices and strategic moves toward long-term growth. More importantly, I have consistently brought both a market-driven focus and tactical direction to the Operations I have led, resulting in fantastic organizational evolution. If your company is positioned for growth and you need the right leadership to take you to the next level, let’s have a conversation about how my talents can realize your plans.  

             Executive Leadership with Impressive Results

             Consistent Success in Growing Revenues

             Remarkable Record of Cost Control & Financial Turnarounds

Key Skills:Natural leader/decision maker • Calculated risk taker • Extremely patient while maintaining urgency • Active listener • Effective mentor to Senior Management • Inspires new thinking • Highly adaptable to a variety of industries • Simplifies complex problems & easily communicates technical & financial concepts to all levels of the organization.

Certifications

Certifications
1991 - Present

Certified Public Accountant (CPA)

National Association of State Boards of Accountancy (NASBA)