Lead, coach, and develop the store managers of 12 general merchandise stores in the high profile Chicago market. Primary focus of driving profitability through, comparable sales revenue growth, operational process improvement, shrink reduction, and human resource development.
- Introduced “Connecting with the Customer” award program recognizing outstanding customer service.
- Implemented a district development program designed to identify & train internal talent as future key holders.
- Improved overall customer satisfaction by 520 basis points in three months.