Dynamic multi-unit retail leader with 15+ years of proven achievement driving sales and operational results.  Root cause problem solver with the unique ability to utilize associate and customer perspective to develop winning solutions.

  • Training & development of multi-unit and store leaders to better serve customers and increase revenue.
  • Retail sales development through pristine merchandising and in-depth associate skill training.
  • Leading new retail store recruiting, set-up and grand opening processes.
  • Change management; Operational SOP implementation.
  • P&L management & SG&A expense/shrink reduction.

Respected for the ability to attain results through a high level of engagement and focus on the front line associates.

Work History

Work History
Apr 2009 - Present

District Manager

Dollar General

Lead, coach, and develop the store managers of 12 general merchandise stores in the high profile Chicago market.  Primary focus of driving profitability through, comparable sales revenue growth, operational process improvement, shrink reduction, and human resource development.

  • Introduced “Connecting with the Customer” award program recognizing outstanding customer service.
  • Implemented a district development program designed to identify & train internal talent as future key holders.
  • Improved overall customer satisfaction by 520 basis points in three months.
Apr 2008 - Mar 2009

Territory Operations Manager

Drove store operations of nine, new concept stores in a six state territory.  Leadership of 450 associates, produced revenue of over $90 million, and controlled inventory in excess of $18 million.  Focused on management leadership training, store staffing budgets, payroll/hours management, shrink control, distressed inventory reduction, return to vendor compliance, expense reduction, and store project management.

  • Grand opened three locations in a two month time period.
  • #1 performing Territory Operations Manager in the region 3/5 months measured.
  • Reduced shrink to .09% by establishing daily operations rhythms and accountability for the stores.
  • Successfully cut store controllable, non-payroll expenses in half over a four month period.
  • Saved the company over $160,000 by identifying and correcting vendor miss-shipments.
Jan 2007 - Mar 2008

Regional Transformation Leader

Change management leader for the 80 store, $1 billion in revenue Midwest Region.  Led a team of seven District Transformation Leaders to implement new standard operating processes to improve labor efficiency, increase customer close rate, and reduce costs.  Implementation was completed utilizing a learning center methodology in each district; providing a location to teach managers through hands on training.

  • Implemented seven major new operating processes focused on labor efficiency and eliminating redundancy.  These included:  Media merchandising, Guest preparation, Communication rhythms, Truck unloading efficiency, Product merchandising standards, Warehouse operations, and Promotional pricing requirements.
  • Tested and rolled out a dedicated product flow team store position to streamline end to end merchandise handling, allowing the sales team to solely focus on assisting customers.  This lead to an increased customer close rate of 3%.
  • Implemented a new management model which resulted in reduced payroll, and increased key holders.
  • Tested and scaled a new selling floor staffing model that added scheduling flexibility, increased associate product knowledge and reduced payroll by $2 million over six months.
  • Created the television drive-time sales strategy through a cross functional team of merchants, vendors and field leaders which led to increased attachment sales of 8%. 
  • Attained a personal associate engagement and manager effectiveness score 10% above company average per Kenexa.
Mar 2006 - Jan 2007

Pilot Market Team Leader

Worked closely with an outside consulting firm on our Super Nova project to develop, test, and measure possible operating process changes designed to increase associate efficiency, reduce labor & transportation costs and improve in-stock presence.  Upon successful initial testing, these procedures were de-risked in pilot markets prior to rolling out to the entire 650 store chain.

  • Changes led to an increased customer close rate of 5% on a goal of 3% leading all five pilot markets.
  • Promoted to Regional Transformation Leader and presented with "Leaders of Distinction" Award.
Aug 2005 - Feb 2006

Elite Team Market Leader

Project owner of improving sales and operational results in four severely under performing EBITDA locations in the Chicago market.  Led a team of hypo managers to restructure operational processes, actively recruited passionate talent, and infused an intense sales training program to increase associate engagement and the customer experience.

  • Promoted to Pilot Market Team Leader and presented with "Leaders of Distinction" Award.
Aug 2000 - Aug 2005

Store Director

Leader of three separate locations which produced sales revenues of $10 million to $20 million each.  Full ownership of staffing, scheduling, training, associate engagement, guest satisfaction, sales revenue, gross profit, P&L management, and operational processes.  Developed multiple internally grown Store Director, Operations & Sales Managers for the district.

  • Selected by the Regional Vice President to grand open the new formatted, McHenry, IL location.
  • Orchestrated the turnaround of a poor performing, high shrink location in Schaumburg, IL.
  • Presented with "Leaders of Distinction" 2004.  Awarded to top 10% of Store Directors annually.
  • Awarded "President's Club" 12 times for exceeding 105% to revenue target and customer satisfaction goals.
  • Achieved Regional Store Director of the Month, April & September 2003 out of 80 locations.
  • Co-facilitated an Operations Manager Development Program course with our corporate training department.
  • Promoted to Elite Team Market Leader.
Oct 1999 - Jul 2000

Sales Manager

Recruited, developed and led a team of 60 commissioned sales associates at the Gurnee, IL location.  Sales revenue exceeded $20 million.  Product categories included audio/video equipment, computers, major appliances, and wireless phones.  Conducted continuous Sunday morning sales training sessions on new technology and selling skills.  Coached and conducted performance reviews with associates to increase revenue and attachment sales.

  • Consistently exceeded sales and extended service plan targets.
  • Developed wireless phone business to #1 in revenue and #1 percent to budget in the Midwest Region.
  • Sales Management Development Program Most Valuable Player Award, September 1999.
  • Promoted to Store Director of the Carpentersville, IL location.
Sep 1996 - Sep 1999

Operations Manager

Owner of all operational functions in two separate store locations. P&L management, shrink control, asset protection, risk management, expense ownership, cash office functions, service repair business, promotional readiness, management of at risk merchandise. Managed a team of three Customer Service Managers and up to 30 associates.

  • Selected by District Manager to grand open the new Crystal Lake, IL location.
  • Achieved inventory shrink performance of .05% to sales in Crystal Lake, IL.
  • Presented Regional Bad Debt Elimination Award 1997.
  • Succeeded in the operational turnaround of a high shrink location in Gurnee, IL.
Nov 1995 - Aug 1996

Customer Service Manager

Led a team of 8-10 Customer Service Associates at the Carpentersville, IL location to provide a high level of customer service. Responsible for all customer service functions, cash office management, service repair business, and served as Manager on Duty.

  • Developed a cash over/short and expense tracking system for the district.
  • Promoted to Operations Manager in September of 1996.
Oct 1993 - Oct 1995

Commissioned Sales Counselor

Commissioned sales associate providing guests with a superior level of service selling audio/video equipment and major appliances.  Promoted to DirecTV Supervisor to lead sales of new satellite television technology and spearhead resolution to all customer installation concerns.

  • Exceeded sales and extended service plan budgets on a consistent basis.
  • Promoted to Customer Service Manager at the Carpentersville, IL location in November 1995.


Aug 1989 - May 1993