Avid reader and writer. Novice photographer and videographer/editor. Enjoy learning new sofware applications and enrolled in online college courses.
Highly-educated professional who is articulate, capable, hardworking, and conscientious; a fast learner who grasps tasks and adapts to challenging new circumstances effortlessly with the ability to multitask and prioritize. My education and government service in executive administration and customer service provided me with the necessary tools, work-ethic and attitude to be an immediate asset in any business environment.
·Type at 80+ WPM with 0 errors as tested on the NY Civil Service Keyboard Specialist exam.
·Strong mathematical, data and statistical analysis, database and spreadsheet management skills.
·Certified in MS Office and comfortable in a variety of software applications.
·Strong Customer Service and Communication skills.
Jan 2011 - Oct 2011
Tax Specialist/ Withholding Review
New York Department of Taxation and Finance
Tax Specialist in the Tax Payer Call Center answering caller inquiries pertaining to completing their annual personal income tax return.
- Clarified instructions, policies, calculations and tables, proper forms and submission proceedures.
- Answer calls regarding status of their tax return processing, tax refund, explanations of adjustments to return or bills, status of tax audit.
- Also on the WIthholding/Payroll line assisting Payroll Officers with questions pertaining to Employer Payroll withholding responsibilities and compliance, Wage Reporting and New Work Hires.
May 2009 - May 2010
Customer Support Representative
New York State Child Support Call Center
Call Center Customer Service Representative for the New York Child Support Helpline.
- Answer calls from custodial and noncustodial parents as well as employers regarding recent child support payments/transactions, court ordered child support obligation, arrears/delinquncy, enforcement actions.
Apr 2006 - Jun 2007
Executive Administrative Assistant
In this fast-paced work environment I was responsible for answering and directing all incoming calls to the large state agency, maintaining the reception desk reference directory, scheduling and maintaining the executive conference/board rooms, assisting the comptroller's scheduler with scheduling/invitation requests, supervising an intern, greeting and assisting the comptroller, executive staff and visitors, as well as performing various clerical tasks for the Correspondence unit and assisting the Office of Intergovernmental Affairs and Consituent Relations identify and coordinate responses to various consituent concerns.
Aug 1999 - May 2004
University at Albany
Aug 1993 - May 1998
3.4 GPA. Served on Student Judial Committee and other extracurricular activities. Independently organized a well-attended conference on Teen Gang Violence in Boston that included prominent experts in the area.
Presented paper on effectiveness of Teen Curfews at the New England Sociological Association.