Established a successful post office business from the ground up, strategically and indicatively growing the business and implementing policies and programs to increase company profits.
- Created systems to train and manage team members in achieving agency objectives.
- Created mobile app systems (iOs , Android) to help sales team increase performance and profits
- Built large scales systems to adapt large data of post office system (over 30.000 order/day)
- Built BI systems to help the CEO,managers and supervisor can read real time reports and increase team performance
- Developed guidelines for personnel evaluations, staff advancement and recruitment procedures.
- Maintained efficient team structures and evaluated performance based on analytic.
- Formulated and managed a detailed business plan consisting of performance goals, sales results, retention and client and staff satisfaction.
- Mentored staff in establishing individual expectations, fostering creativity and self-motivation by implementing result expectations.
- Followed up on targets, holding members accountable for achieved results.
- Managed budgeting process and profit and loss records for performing business and financial analyses.