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Work History

Oct 2010Present

Cyber Systems Operations

US Air Force Reserves

Performs system resource management, manages system accounts, performs system-wide backups and data recovery, and load and capacity planning and management. Administers: classified and unclassified message traffic via electronic mail systems, database operations, implements conversions, and investigates problems in database environment. Ensures continuing systems operability by providing ongoing optimization and problem solving support. Applies computer security policies to safeguard systems and information. Categorizes, isolates, and resolves system problems. Performs fault isolation by validating, isolating, correcting faults, and verifying service restoral with customers. Processes, documents and coordinates resolution of trouble calls from lower support echelons. Processes scheduled and authorized outages. Submits outage reports in response to unscheduled outages.

Mar 2010Jun 2010

Consultant-Process Design

Cardinal Health via Robert Half International
  • Project Lead on creating and writing Local Work Instructions for the Payroll work stream.Local Work Instructions detail the step by step instructions for the HR Service Center to perform a transaction or specific task.
  • Analyze and research improvements for forms design and functions, systems, procedures, and policies to determine needed modifications or improvements.
  • Responsible for high level client satisfaction while using analytical techniques such as flow charts, SOPs, and process mapping, to eliminate duplication, facilitate workflow, and assure optimum utilization of staff and equipment.
  • Attended process documentation meetings with team members to collect data from business users.
  • Worked with the QA team to create test scripts for UAT (User Acceptance Testing).
Jan 2006Feb 2010

CEO & Founder

Avalon's Entrepreneur Center

Accomplishments include:

  • Conducted business analysis, clarified client requirements, business needs, and project objectives via client meetings.
  • Reviewed client business processes and functional requirements.
  • Designed and facilitated change readiness workshops and seminars for over 500 entrepreneurs and management professionals to prepare for significant organizational change rollout.
  • Documented “lessons learned” for review with all clients on large projects.
  • Tracked monthly process results and generated metrics reporting to show monthly improvements




Time Plus Payroll Services

Accomplishment Include:

  • Performed systems testing for internal technology releases and software upgrade releases.
  • Led a series of upgrades and application enhancements, including the replacement of obsolete systems, hardware and software from DOS to Windows over a 6 month period.Conversion returned its’ initial investment within 9 months.
  • Responsible for processing bi-weekly and semi-monthly payrolls for multiple clients. Govern all year-end W-2 activities. Assure the proper processing of all fixed and voluntary deductions as well as liens, garnishments, and direct deposit requests, Act in response to verification and inquiries for unemployment and other payroll-related data. Processed multi-state and multi entity payroll. Processed multi-state and multi entity payroll. Recognized programming errors in Personal Payroll System.
  • Managed a staff of 6.
  • Led multiple process improvement projects by reviewing data process flow diagrams and timelines.

Electronic Digital Computer Installer

US Air National Guard

Served over 15 years in the Air National Guard as an Electronic Digital Computer Installer. Served in a Combat Communications unit for 6 of those years; traveling to the Middle East, Germany, and stateside. In addition to receiving extensive leadership training, gained experience with installing, maintaining, and troubleshooting computer and communications equipment.Additional accomplishments includes IT infrastructure design and implementation.Establishd a 7-level in the 2E6X3 AFSC. In addition to reserve/guard duty experience, held this position full time as a civil service federal employee from 1999 to 2001.

Experience to include:

  • Inspect and test lines and cables, recording and analyzing test results, to assess transmission characteristics and locate faults and malfunctions.
  • Set up service for customers, installing, connecting, testing, and adjusting equipment.
  • Splice cables, using hand tools, epoxy, or mechanical equipment.
  • Travel to customers' premises to install, maintain, and repair audio and visual electronic reception equipment and accessories.
  • Using equipment work order information, blueprints, circuit diagrams, and floor plans, set up new central offices, added equipment to existing offices, and replaced outdated equipment.
  • 15 years experience operating and troubleshooting these systems: Avaya G3si Voice Switch, Intuity Audix, 2400 Copper Cable Plant, Fiber Optic Cable(multi and single mode).

Computer/Telecommunications Installer

OSU Medical Center

Located in Columbus, Ohio, The Ohio State University Medical Center is one of the largest and most diverse academic medical centers in the country and the only academic medical center in central Ohio. Experience included overseeing telecommunications systems including voice, data, and video communication. Managed the planning, design, installation, and maintenance of networks. Worked with Information Systems staff to assess telecommunications systems capabilities and determine long-range needs. Held this position full time from 1996-1999.

Experience to include:

  • Programmed new installations, adds, moves, and changes to data and telephony.
  • Conducted field tests to ensure efficiency and durability of equipment.
  • Involved in the planning, development and construction of new telecommunications buildings and sites, made sure that users were satisfied and maintained internal consistency.
  • Assisted in planning cable routes.
  • Supervised the expansion of existing hardware and solved technical problems.
  • Conducted site surveys and met with contacts like business managers, construction crew members, utility company personnel, and people from other departments.
Additional positions held: Pharmacy Technician, Business Analyst


Certified-Facilitator Training/Business Development

CEO Focus


US Air Force