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AIDS Action League New York September 2011 to Present

Volunteer and Mentor


To obtain a position of Program Administrator in a company that will utilize my excellent skills in providing administrative support to all departments in a highly stimulating work environment. 


Vendor Relations
Budget Monitoring
Meeting Planning & Scheduling Management
Customer Service & Support
Event & Activity Management


Lakisha Sarbah

Diane Hamilton


Work experience

Jan 2009Present

Administrative Manager

Uniquely Coordinated
  • Built strategic alliances with vendors that resulted in revenue and partnership.
  • Planned and managed meetings, events and travel arrangements.
  • Defined strategy and business plan for operations and marketing.
  • Created employee handbook with management team, detailing policies, and procedures, such as insurance options, dress code, vacation policy, leave of absence, sick leave, and pertinent policies.
  • Designed employee evaluation forms in collaboration with the management team.
  • Effectively negotiated long-term contracts for services and supplies, including large production equipment, phone equipment, transportation, printing, travel arrangements, and office supplies.
Feb 2012Jul 2012

Admission Advisor

DeVry University
  • Responsible for setting guidelines and deadlines in the process of admission
  • Made sure that Financial Aid Documents, Enrollment Agreements, Applications, Entrance Counseling Exams, and Aptitude profiles are completing on time
  • Ensured that daily objectives, matrix and goals were met
  • Created and maintain contact with Academics Advisors, Financial Aid Department and other departments on the behalf of enrolled students
  • Made sure that monthly, weekly and daily minimum standards were met.
  • Primary contact and liaison for students, their families and departments.
  • Prepared and maintained correspondence between departments and students.  
Mar 2003Jun 2011

Franchise Owner/ Operator/ Manager

  • Accountable for all sales including overall customer satisfaction.
  • Generated new business through expanding market over a larger geographical base and promoting a strong web presence for products and services.
  • Recruited, hired, trained and managed team of 10 of professionals.
  • Surpassed revenue goals in two consecutive quarters.
  • Grew business from new to 10 accounts within first year.
  • Delivered first year's gross profit over 5% above plan.
Aug 1998Jun 2003

Customer Service Representative

Verizon Communications

  • Attracts potential customers by answering product and service questions; suggesting    information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.


Nov 2006Feb 2011

Bachelors of Science Business Management

Western Governor's University