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Summary

Excellent Interpersonal / Communication / Motivation / Leadership Skills

IM / IT Technician Experience

Strong Customer Service and Relations

Report Writing

Analytical / Problem Solving Skills

Planning and Implementation

Work experience

2009Present

Junior IM/IT Technician

Human Resources and Skills Development Canada (FSWEP)

·Responsible for documentation and packaging of surplus equipment

·Inventoried and prepared various forms of media for disposal while ensuring data integrity through adherence to proper procedure

·Maintained client relations by confirming technical issues and provided resolution to tickets in an expedient manner

Sep 2010Present

Assistant Human Resources Coordinator

Bayfield Homes
  • Maintain employee records database
  • Update attendance records related to training and professional development programs
  • Prepare and update employee benefit reports
  • Audit nd update personnel files to ensure compliance with all relevant legislation
  • Develop and/or update osition descriptions and evaluation criteria
  • Create documentation to supplement  policies
  • Screen resumes, schedule interviews and complete reference checks
  • Maintain employee seniority list
20092010

Human Resources Work Study Student

Loyalist College

·Assisted Occupational Health and Safety Officer in ensuring a safe and effective workplace through the facilitation and enforcement of awareness programs

·Assisted Recruitment Officer with reviewing, modifying and updating current processes as related to recruitment, orientation and employment equity

·Assisted with the design and implementation of the College Respect Policy in accordance with Bill 168

·Participated in development of job profiles and position descriptions

·Involved in the recruitment and interview process

·Completed reference checks

20062008

Customer Service/Collections Supervisor

NCO Financial Systems

·Mentored employees, identifying areas of opportunity and encouraging professional development

·Created and analyzed daily / monthly trending reports

·Fostered a highly positive work environment focusing on building employee morale through consistent feedback

·Assisted in interview, hiring and scheduling process

·Coordinated and delivered new hire and recursive training sessions

·Contributed to conflict resolution through mediation, conflict resolution and alternate dispute resolution strategies

20032005

Relationship Leader/Manager

Multi Channel Communications Inc

·Mentored / coached a team of 5 to 9 group leaders and indirectly 100 to 180 consultants

·Coordinated with other members of senior management team to ensure the success of all departments within the company

·Created and analyzed trending reports based on key performance indicators in an effort to maximize performance while maintaining employee / client satisfaction

·Designed and implemented new procedures via process documentation and effective communication

·Assisted with the interviewing and hiring process

·Participated in development and administration of recruitment and orientation process

·Trained and managed a team of 15 to 20 Relationship Consultants

·Mentored employees, identifying areas of opportunity and encouraging professional development

·Coordinated with Operations, Training and Human Resourcesto ensure the highest level of productivity

Education

Certificate

Loyalist College

Microsoft Certified Systems Engineer Windows 2000

Certified Cisco Networking Associate

3 Year Program

Skills

Time Management
Customer Service
Research
Communication
Leadership
Critical Thinking

Certifications

A+

Comp TIA

MCSE

Microsoft
20012004

CCNA

Cisco Networking Academy