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Career Summary

Over 13 years experience in the use and application of complex computer systems to business needs and records management functions.  Primary point of contact and trainer for internal and external system users, contract administrators, system administrators, clients and end users.

Work History

Aug 2012Dec 2012

Help Desk Associate

KForce, Inc.
  • Interfaced with multiple levels of end users, management and technical staff
  • Handled administrative duties as assigned; tracking maintenance contracts and requests, staff data and departmental policies and procedures
  • Provided moderate level customer service support for office automation applications, personal computers and printers
  • Accurately documented and reported bugs to technical staff for resolution
  • Categorized and prioritized service requests by maintaining database with current status information
  • Actively provided analysis and technical Helpline support for the Defense Acquisition University's online Learning Management System, ATLAS
Jun 2011Jan 2012

Quality Assurance Specialist

CACI, Inc. - Commercial
  • Integral member of Test/QATeam responsible for ensuring all software applications were thoroughly tested and perfected by established release dates
  • Developed, updated and maintained use test cases for DOJ online application, OMEGA
  • Consistently provided estimates for assigned tasks and followed through to ensure all issues were resolved
  • Effectively created, extracted, and modified data to populate test and development environments
  • Gathered information concerning the application of quality procedures, review of technical quality requirements and results of tests to provide a basis for decisions and action by senior level specialists
  • Thoroughly reviewed requirements, specifications and documentation to gain a thorough understanding of the programs and processes to be certified
  • Worked closely with Developers to validate bug fixes, prior to build release
  • Aggressively raised issues, questions and concerns
  • Actively performed end to end regression testing for proprietary application 
  • Verified/Reported bugs using tracking tool BUGZILLA
Oct 2009Jul 2010


Booz Allen Hamilton, Inc.
  • Actively participated in daily scrum with developers and consultants to discuss client requirements, review wire frames, understand knowledge of GUI, review use test cases and track development progress
  • Developed, updated and maintained use test cases for government client using online learning applications, Atlas Pro and Atlas2
  • Responsible for creating and updating library of test scripts through configuration management
  • Executed functional systems testing as well as verification and validation of applications, prior to build deployment
  • Actively performed end to end regression testing for online learning applications used by the Department of Defense
  • Effectively created, extracted, and modified data to populate test and development environments
  • Responsible for the maintenance of test, development, and production environments
  • Meticulously documented defects/bugs; tracking tools Source Forge & JIRA
  • Worked in an Agile (SCRUM) environment; interacting with developers, product managers, and executives in software development groups
  • Integral member of a test team leading to the successful release of a proprietary-based rapid online content creation tool, (ROCCE), enabling clientele the ability to create, manipulate and deploy an online course
Feb 2008Oct 2009

LMS Analyst - Defense Acquisition University

Advanced Technology Solutions, Inc.
  • Performed verification and validation alongside ISD's and developers, based on clients Change Requests, prior to deployment
  • Advised senior management on the selection, maintenance, improvement, and replacement of system functionality for the LMS and its associated systems
  • Member of a QA/Test team troubleshooting to solve system issues daily and documenting lessons learned
  • Key player in providing day-to-day oversight to the LMS Program Manager
  • Supported development and implementation of plans, policies and business rules for the University's online learning environment
  • Conducted weekly meetings with DAU Service Desk directors to effectively track Tier II metrics and report findings to Tier III and Tier IV parties; (reporting tools: Source Forge & CA Unicenter)
  • Constructed a data partition in coordination with the DAU Service Desk to effectively track and maintain historical data reported from Tier I to Tier II
  • Instrumental in the delivery of over 300 SCORM courses (over 1 million total users, 300,000 course completions/year, 1 billion page hits/yr., 10,000 new users each month)
  • Interacted daily with a 19-person Service Desk resolving Tier II issues and coordinated LMS improvements from Tier I metrics in the range of 6,000 to 10,000 tickets each month
May 2001Sep 2007

Senior Client Service Administrator

Comprehensive Health Services, Inc.
  • Extensive use of proprietary database management system (DBMS), web-based client interface, and commercially available software applications
  • Main point of contact, servicing more than 50 client contracts
  • Aggressively maintained contract specific compliance, meeting established deadlines and providing monthly reporting
  • Coordinated with on site medical staff to ensure adherence to U.S. Department of Transportation requirements
  • Conducted systems training for multiple users and directed the completion of more than 10,000 medical exams and records annually
  • Successfully managed a client support team of 3 CHS staff to ensure timely and accurate delivery of data
  • Responsible for service delivery to numerous contract government and non-government clients and vendors with this $100 million/year privately held occupational health services firm


  • Streamlined all wellness testing and medical appointments for senior executives of 30 different vendors while ensuring delivery of all necessary information, notifying clients of results, and compiling all information for medical review   Result: clients able to significantly improve employee productivity because of automated information system and streamlined processes
  • Recruited nationwide network of medical providers to perform U.S. Railroad Retirement Board exams and yearly BNSF DOT certifications, while ensuring timely and accurate evaluation of retirees'/employees specific needs and client-based contract requirements   Result: recruited enough new providers to the active network, at 75% above goal in rural areas, to end a 1 yr. waiting list for RRB retirees

Security Clearance

  • SECRET, Department of Defense, Booz Allen Hamilton, July 2010
  • Department of Justice, CACI, June 2011


Jane A. Berry

Paonia Town Manager


Stephen Onu

Booz Allen Hamilton, Inc.

Senior Consultant703-981-3542

Maven Nova

Booz Allen Hamilton, Inc.

(925) 330-2627

Robert J. Faulk

Defense Acquisition University

FAI, Program Management


Mark Gibson

Advanced Technology Solutions, Inc.

Vice President



Aug 1990Jun 1995

Utah State University