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Aug 2015May 2017

Bachelor of Science in Communications Studies

Indiana University East

Professional Communications Associates Degree 

Ivy Tech Community College 2015

Accepted into the National American College Honors Program.


Computer Skills

All Windows operating systems Microsoft Office Applications (Word, Excel, Power Point  and Publisher) ·  Internet proficient · APA format · CSE format · 

Organizational skills

Decision Making  ·  Delegating  ·  Planning  ·  Problem Solving  ·  Meeting Management  

Merchandising/visual skills

Executing company merchandising strategies. Creating and maintaining visual displays in the store windows and on the sales floor.  Contribute to the profitability of the store with merchandise handling, replenishment, and inventory control efforts.  Collect, review and feedback of the goods. Handle the queries and problems regarding product delivery, new stock, defective product, etc.


Systems and Operations Trainer.   Systems and Operations Trainer is multi-faceted, systems expert; an operational efficiency expert; a leader throughout the new store set up process and a facilitator for all store systems training. Responsibilities include educating new store teams, both associates and members of the Store Leadership Team, on basic and advanced functions of the store systems - iTime, POS, RMM and the web. System certification and turnover in preparation for “go live.”      

Work experience

Nov 2011Present

Team Leader and Material Handler

FedEx Indianapolis Hub

Responsible for unloading FedEx aircraft, containers, and vehicles. Loads and unloads aircraft, containers, and company vehicles in a safe and efficient manner.

Ensure cargo is properly secured and tied down. Separates packages by service type and destination, in accordance with established procedures. Ensures the use of safety procedures in handling packages. 

Check materials for system records match, packaging and obvious physical damage/defects, following established policies/procedures for disposition if required. Performs inventory stock audits when assigned to stock supply area. Handling U.S. mail. 

Control and run the handling line as well as assists manger with his duties. Responsible for inventory control and making the FedEx daily goals as set by engineering.

Oct 2007Sep 2011

Store Manager

Coldwater Creek

Made increasing movement up in the Regional Store Ranking. In 2007, upon attaining store management, the store ranked 43 out of 70 stores.

As of 2010, the store ranked #9 out of 77 stores.

Rankings are based on all sales and operational metrics.

Fostered and sustained company core values while achieving  superior customer experience, financial results, operational and visual excellence and compliance to all company policies and procedures.

Oct 2005Oct 2007

Operations Manager

Coldwater Creek

Hired in with Coldwater Creek as an Operations Manager/Assistant Store Manager. Promoted  to General Store Manager within two years.

Results Leadership

  • Embraced and promoted Coldwater Creeks’ standards of exceptional customer service.
  • Managed change through communication and positive support of all company initiatives.
  • Executed leadership meetings and all store meetings.
  • Achieved metrics and held self and team accountable for driving results.
  • Maintained the integrity of Coldwater Creek’s brand identity through compliance of visual and operational directives.
  • Demonstrated effective and successful prioritization and time management skills.
  • Recognized and rewarded behaviors that reinforce both progress and success; utilizing all recognition programs.

Thought Leadership

  • Identified, utilized and communicated financial indicators as directed by Senior Leadership.
  • Created and implemented an action plan for financial success through analyzing historical results and reviewing current performance.

People Leadership

  • Identified, developed and retained high–potential employees.
  • Anticipated and planned for long term staffing needs. Sourced, recruited and built a team with complementary strengths and skill sets needed to deliver the Coldwater Creek experience.
  • Ensured an effective learning environment by utilizing training progressions, training modules and new hire workbooks.
  • Coached in a team setting and managed performance through company tools.

Personal Leadership

  • Inspired trust by maintaining a respectful work environment and fostering open communication.
  • Modeled ethical behaviors of the organization. Protected confidential information and confronted actions that border on the unethical.
  • Modeled Core Values of “Respect” as set by Coldwater Creek.
  • Led by example and demonstrated consistency between words and actions.
  • Demonstrated accountability by accepting responsibility for personal and team results.
  • Accepted all other related projects and/or duties assigned by Supervisor.
  • Directly Reported to District Manager
  • Supervised Assistant Store Manager, Leads and Sales Associates
Oct 2001Oct 2005

Softlines Manager/ Assistant Store Manager

Bed, Bath and Beyond

Held several positions while working for this company including:

  • Customer Service Manager
  • Operations Manager
  • Training Manager 
  • Bath Department Manager
  • Receiving Manager
  • Supervised the sales, operations and human resource functions of the store.
  • The store management team usually consists of a General Manager, Hardlines Manager, Softlines Manager, Operations Manager as well as department managers for Receiving, Bath, Bedding and Bridal Registry.
  • The store will staff approximately 10-20 Sales Associates depending on its sales volume.

Areas of Expertise

General Management ·  Marketing and Promotions · Merchandising · Business development · Team building · Leadership · Inventory control ·  Maximizing profits · Management training · Budgeting · Property management · Purchasing · Customer service · Event Planning · Media Relations · Design · Branding · Social Media


Systems and Operations Trainer

Coldwater Creek

Kitchen Cabinet Design

Kemper Distinctive Cabinetry

Collaborative Institutional Training Initiative 

(CITI Program)

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Available Upon Request