Troy Gaspard Jr.

Work History

Work History
Apr 2008 - Jun 2009

Sales Associate

I then decided to step down and move to the electronics department to learn the floor operations to further my learning to become an Assistant Manager. In the electronics department I was resonsibile for keeping the entire department clean and orderly as well as assisting customers with any questions they had about our merchandise. The electronics department had three sections electronics, photo lab, and connection center(cell phone booth), which all had its own associates. I learned how to run all three departments so that I could help out when any department was short handed. I stayed in the electronics department for a year and a half. After which time I  was released from WalMart for attendance.

Mar 2008 - Apr 2008

Customer Service Manager (CSM)

I was over the enitre front end area, including the Customer Service Desk, Money Center, Cart Pushers, and Cashiers. I was responsible for sending the afore mentioned areas to break and lunch in accordance with company policy and state labor laws, as well as bringing change or money to any area in the store. I was also incharge of any disiplinary action involoving any of the associates in my areas, and helping any irrate or upset customers. I stayed at that position for 1 month at which time I took the Assistant Manager (Salaried Management) test and passed it.

Nov 2006 - Mar 2008

Cashier/Backup CSM

WalMart Inc.

I started out at WalMart store #531 as a cashier where my responsibilities included checking out all of the customers items, making sure the bags where all placed in the customers cart, and giving fast and friendly customer service with a smile. All cashiers are responsible  for making sure their register are is kept clean and ready for use. After about 6 months I was asked to become a backup frontend supervisor or Customer Service Manager (over cash register area including Customer Service desk and Money Center as well as cart pushers). Being a backup supervisor I was a cashier part-time and a CSM part-time. After that time I was then asked to be a full-time CSM. 

Education

Education
Aug 2003 - Jun 2007

High School Degree

Acadiana High School

Objective

I am looking for a full-time position with a friendly work enviroment. I enjoy learning new things and accepting more responsibility. As a bank teller I will focus on efficiency, customer relations, customer education, and teamwork.

Skills

Skills

Leadership Skills

AFJROTC (Air Force Junior Reserve Officer Training Corp) In high school I enrolled in the AFJROTC. This course's main focus was to build better citizens for America by instilling a sense or honor, integrity, and leadership. In my last 2 years in this program I was promoted to a flight commander, where I was responsible for the training of my flight (group of cadets), as well as overseeing the overall operation of my flight and keeping order in at out of the class room.  I was also named the Drill Team/Color Guard commander where I was responsible for training my team and commanding the team at public events and competitions. CSM (Customer Service Manager) After my term as a beackup CSM I was asked to be a full-time CSM. I was over the enitre front end area, including the Customer Service Desk, Money Center, Cart Pushers, and Cashiers. I was responsible for sending the afore mentioned areas to break and lunch in accordance with company policy and state labor laws, as well as bringing change or money to any area in the store. I was also incharge of any disiplinary action involoving any of the associates in my areas, and helping any irrate or upset customers.