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Work experience

Operation Executive-Snapdeal.com

May 2014Present

Sr. Operation Executive

-Working to make the whole order processing quick and healthier by collaborating with the concern departments such as: Customer support, Logistics etc.

-Making sure all the pending orders get fulfilled, Post Delivery Issues, Replacements and solving high escalated social issues.

-Creating and implementing process excellence projects in Order management process.

-Ensure process compliance and increase efficiency and Identify gaps and improve processes.

-Worked on clearing up the pendency of orders within the SLA by 93%. Reduced system errors by 85% by implementing validity checks.

-Worked on reducing up the TAT by which it resulted in 77% improvement on post-delivery order processing cases.

Phoenix Contact(I) Pvt

Nov 2012May 2014

Assistant Executive

-Prepare record, check over and invoices, presentations, brochures, publications, reports and relevant material.

-Record and prepare minutes of meetings. Handling administrative & HR responsibilities which included contract agreements of suppliers, facility management and seasonal employer's contracts.

-Organize travel schedules and book reservations.

-Maintained responsibility for recruiting, hiring, and training shift supervisors and seasonal.

-Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations.

-Schedule and verify appointments and meetings of managers.

Ahmedabad Road lines Pvt

Sep 2011Nov 2012

Assistant Executive

-Manage the operations of Transport.

-Ensured correct allocation of resources to meet delivery schedules.

-Created a recording and reporting system. -

-Manage the training and development of new recruiters.

-Attending regular progress meetings with Senior Managers and Directors.

-Participating in the sales process by identifying business development potential.

Overall responsibility for short/medium term planning and organisation of all resources.

Education

SMU India

20112013

M.B.A

MBA (Operations)

Delhi University

20082011

B.Com

Commerce

Certifications

VarSigma (Exemplar Global)

Nov 2015Nov 2015

Six Sigma Green Belt

Digital Academy India (P) Ltd.

Jan 2015Feb 2015

Certification Program in Digital Marketing

YMCA, New Delhi

Mar 2010Aug 2011

Diploma in Foreign Language

German

Skills

MS Office

AREA OF EXPERTISE:

-Continuousprovement of Operational Processes/Standards
-Problem Solving
-Training and Leadership Development
-Performance Management
-Vendor management

Portfolio

EXTRA CURRICULAR

-Participated in Common Wealth Games 2010 as a Special workforce team.

-Participated in the Inter school Music & Drawing Competitions.

-Member of organizing committee of Volleyball Tournament which runs for a Noble cause.

PERSONAL DETAILS:

Father's Name : Mr P.S. Thomas

Date of Birth : 03rd April 1990

Languages : English, Hindi, Malayalam

Hobbies: Listening music, playing instrument & Playing Volleyball.