Work experience

Work experience


May 2014 - Present

Sr. Operation Executive

-Working to make the whole order processing quick and healthier by collaborating with the concern departments such as: Customer support, Logistics etc.

-Making sure all the pending orders get fulfilled, Post Delivery Issues, Replacements and solving high escalated social issues.

-Creating and implementing process excellence projects in Order management process.

-Ensure process compliance and increase efficiency and Identify gaps and improve processes.

-Worked on clearing up the pendency of orders within the SLA by 93%. Reduced system errors by 85% by implementing validity checks.

-Worked on reducing up the TAT by which it resulted in 77% improvement on post-delivery order processing cases.

Phoenix Contact(I) Pvt

Nov 2012 - May 2014

Assistant Executive

-Prepare record, check over and invoices, presentations, brochures, publications, reports and relevant material.

-Record and prepare minutes of meetings. Handling administrative & HR responsibilities which included contract agreements of suppliers, facility management and seasonal employer's contracts.

-Organize travel schedules and book reservations.

-Maintained responsibility for recruiting, hiring, and training shift supervisors and seasonal.

-Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations.

-Schedule and verify appointments and meetings of managers.

Ahmedabad Road lines Pvt

Sep 2011 - Nov 2012

Assistant Executive

-Manage the operations of Transport.

-Ensured correct allocation of resources to meet delivery schedules.

-Created a recording and reporting system. -

-Manage the training and development of new recruiters.

-Attending regular progress meetings with Senior Managers and Directors.

-Participating in the sales process by identifying business development potential.

Overall responsibility for short/medium term planning and organisation of all resources.



SMU India

2011 - 2013


MBA (Operations)

Delhi University

2008 - 2011





VarSigma (Exemplar Global)

Nov 2015 - Nov 2015

Six Sigma Green Belt

Digital Academy India (P) Ltd.

Jan 2015 - Feb 2015

Certification Program in Digital Marketing

YMCA, New Delhi

Mar 2010 - Aug 2011

Diploma in Foreign Language




MS Office


-Continuousprovement of Operational Processes/Standards
-Problem Solving
-Training and Leadership Development
-Performance Management
-Vendor management


-Participated in Common Wealth Games 2010 as a Special workforce team.

-Participated in the Inter school Music & Drawing Competitions.

-Member of organizing committee of Volleyball Tournament which runs for a Noble cause.


Father's Name : Mr P.S. Thomas

Date of Birth : 03rd April 1990

Languages : English, Hindi, Malayalam

Hobbies: Listening music, playing instrument & Playing Volleyball.

Contact info