Sr. Operation Executive
-Working to make the whole order processing quick and healthier by collaborating with the concern departments such as: Customer support, Logistics etc.
-Making sure all the pending orders get fulfilled, Post Delivery Issues, Replacements and solving high escalated social issues.
-Creating and implementing process excellence projects in Order management process.
-Ensure process compliance and increase efficiency and Identify gaps and improve processes.
-Worked on clearing up the pendency of orders within the SLA by 93%. Reduced system errors by 85% by implementing validity checks.
-Worked on reducing up the TAT by which it resulted in 77% improvement on post-delivery order processing cases.