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Work History

Aug 2012Present

Service Delivery Supervisor, Transaction Processing

Xerox Business Services, LLC

Client Focus:
• Support services for Aviation Industry Client at 2 locations via interaction with Client Managers
• Determine needs, solicit feedback and implement solutions to address Client issues
• Analyze workflow and assignments to ensure operations run efficiently
• Identify process improvements and drive execution
• Establishing work schedules to minimize overtime
• Assist with metrics and quality functions

HR/Team Focus:
• Coaching and Mentoring; Goal Setting and Career Development Planning
• Annual Reviews and Performance Improvement Plans 
• Staffing – Interviews/Selection/Placement, Onboarding/Orientation, and Training
• Process payroll and track PTO

General Management Focus:
• Project Management
• Procedure and Policy – Development and Implementation
• Metrics and Quality – Lean Six Sigma Yellow Belt

Feb 2012Aug 2012

Compliance Audit Coordinator

Stillwater Medical Center

Client Focus:
• Support services for Aviation Industry Client at 2 locations via interaction with Client Managers
• Determine needs, solicit feedback and implement solutions to address Client issues
• Analyze workflow and assignments to ensure operations run efficiently
• Identify process improvements and drive execution
• Establishing work schedules to minimize overtime
• Assist with metrics and quality functions

HR/Team Focus:
• Coaching and Mentoring; Goal Setting and Career Development Planning
• Annual Reviews and Performance Improvement Plans 
• Staffing – Interviews/Selection/Placement, Onboarding/Orientation, and Training
• Process payroll and track PTO

General Management Focus:
• Project Management
• Procedure and Policy – Development and Implementation
• Metrics and Quality – Lean Six Sigma Yellow Belt

Nov 2010Feb 2012

Payor Credentialing Specialist

HSHS Western Division - Sacred Heart Hospital
  • Creating/Updating/Maintaining CAQH profiles.
  • Applying for Medicare and/or Medicaid #’s.
  • Project Management – Policy/Procedures
  • Payor Credentialing & Re-credentialing for facilities, including clinics and hospitals*.
  • Payor Credentialing & Re-credentialing for hospital medical provider applications*.

* Includes MD, PA & NP type providers.

* For multiple major carriers such as Blue Cross, HealthPartners, Medica, Medicare & State plans.

Oct 2008Aug 2011

Appointment Coordinator / Secretary

HSHS Western Division - Sacred Heart & St Josephs Hospitals
  • Support Regional Director, Medical Director with administrative items.
  • Provide excellent service to injured employees and employers.
  • Medical records, billing, appointment coordination.
  • Practice Management.
  • Project Management.

Completed duties for both positions from November 2010 – August 2011, until workload for PCS role grew to full time.  ACS role was also full time during entire length of service.

May 2007Oct 2008

Technical Support Representative

FISERV, Inc / Stone River
  • Provide excellent software support service to insurance agencies and their agents.
  • Troubleshoot insurance rating software issues quickly and efficiently.
  • Enthusiastically working as part of a team to provide the best service possible.
Sep 2006Jul 2007

Sr Leave of Absence Specialist

Target Corporation
  • Accurately assist Target team members with all leave of absence issues nationwide.
  • FMLA, Short/Long Term Disability & Worker Compensation benefits/laws for all 50 States.
  • Document with detail and accuracy, in compliance with all company policy and state/federal requirements.
Jan 2006Sep 2006

HR Coordinator / Home Health Supervisor

Mary T., Inc.
  • Re-vamp filing system for personnel files.
  • Facilitate & coordinate compliance related trainings.
  • Develop On-Call Networking Pool to fill urgent shift openings.
  • HR & Generalist duties: new hires, discipline, terminations, benefits, payroll, compliance tracking.
  • Supervision of On-Call Pool and 30+ PCA's – includes scheduling and all supervisory duties
Oct 2005Dec 2005

Administrative Assistant

Correctional Medical Services
  • Schedule provider coverage at seven different state correctional facilities.
  • Receptionist duties: phones, mail, etc.
  • Petty cash reconciliation.
  • Expense reports.
  • Administrative duties for Regional Manager and Medical Director.
Sep 2003Sep 2005

Executive Assistant / Human Resources

Family Life Mental Health Center
  • Create procedure books for several key office positions.
  • Develop filing system for personnel & credentialing files.
  • Worked w/insurance broker to save 10% on health insurance benefits.
  • Assist Executive Director with letters, memos, meeting minutes, etc.
  • Board meeting preparation, mailings, communication.
  • HR: new hires, discipline, training, terms, insurance, payroll.
  • Credentialing of practitioners for multiple commercial carriers, Medicare & Medicaid.
  • Fundraising and grant writing/seeking.

Education

Jan 2009Dec 2011

Bachelor - Health Care Management

Globe University

Credits required for graduation: 180.00

Develop knowledge,  analytical skills  and  work  habits  required  for positions  in  health  care administration.  The  curriculum  provides preparation to be able to  analysis,  planning,  marketing  and  other  administrative/management functions within public, private and government health care organizations. 

  • Identify  the  impact  of  HIPAA  (Health  Insurance  Portability  and Accountability  Act)  on  consumers,  providers,  and  health  care organizations
  • Understand  health  care  plans  from  a  global  perspective 
  • Historical  development  of  the  health  care  system  in  the United States
  • Health information management as it applies to  health  care - government  requirements and  costs 

Graduated with Honors:  3.63 GPA

Aug 1993May 1994

Technical Diploma - Office Computer Speciialist

Western Wisconsin Technical College

Credits required for graduation: 33.00

Program provides training and skill development in communicating with others (written and verbal), working in groups, formatting and editing documents, and using word processing, spreadsheet, database, desktop publishing, and presentation computer software.

Graduated with Academic Honors.

Skills

Customer Service
Internal & External Customers Call Center Team Player Dedicated & Hardworking Sees the "Big Picture"
Accounting
Billing Invoicing Deposits Payroll Petty Cash
Policy & Procedure - Writing / Implementation
Human Resources Office Related Training
Written & Verbal Communication
TWP - 50+ 10-key Public Speaking  
Human Resources
Job Description - writing/review/updating Recruitment - interviewing/placement Benefits Administration FMLA Worker Compensation Supervision - 30+ employees Disciplinary Action 360 Reviews
FMLA Laws
HIPAA

References

Steve Lindsay

Mary Pfeiffer

Sally Lee