Tina Hammake

Tina Hammake

Chief Operating Officer: Operational Reorganization / Agile Technology / Strategic Alliances


Strengths: Client Relations / Operational Reorganization & Systemization / Team Development / Agile Technology Capability Improvement / Strategic Alliances / Internal Controls / International Business Experience / Operational Leader / Expert in Cost Savings & Revenue Generation

Quick Overview: As a visionary Leader, I have been the catalyst for multi-million dollar bottom line impacts for international market leaders. Having over 15 years of Executive Operational Leadership experience affords me best practices successes with the ability to work within budget restraints. More importantly, I have consistently brought strategic market-driven focus and tactical direction to the operations I have led. I see the bigger picture without losing sight of the details and the customer experience, and implement sound business principles with intentional structure in every company I work with, resulting in wildly successful initiatives and fantastic organizational turnarounds. As a dynamic team leader with a passion for managing all aspects of Operations, I identify smart resources and people and allow them to grow deeper in what they do best.

Key Skills: Strong executive presence with solid business ethics ⋅ Dynamic leader, mentor, and collaborator at all levels ⋅ Client-focused ⋅ Deeply skilled in Business Development ⋅ Analytical decision maker ⋅ Leads with an empowering & team-centric style ⋅ Unwavering commitment to excellence ⋅ Adept at attracting & retaining top talent ⋅ Persuasively honest ⋅ Quickly gains trust and respect ⋅ Easily works with & influences foreign cultures ⋅ Impeccable record of success


Work History
Jan 2008 - Present

Operations Officer

DST Systems, Inc.

DST is a provider of business solutions for insurance companies, telecommunications, and utility companies. Handpicked to serve current leadership role for department of up to 260 team members and leaders, servicing 2.4M customers, earning $40M annually with a budget of $7M*.

+++Known for optimizing systems flow and aligning talent with opportunities to shine in optimal roles.+++

==Spearheaded 4-year, $2M knowledge management portal upgrade; converted vendor to a joint venture partner for this first-of-its-kind platform that will sharpen learning curve, plummet training time by 40% and save employer $6M annually.

==Catapulted an underperforming contact center into a top rated industry leader in service levels, winning consistent national quality and service level awards in multiple categories.

==Boosted employee engagement to a record 80% (national average = 30%), after strategic human capital reorganization.

==Eliminated up to $1M+ in annual penalties for poor service to exceeding all service levels within 1 year, and within 24 more months negotiated a 5-year contract extension with client, including credits for award-winning service levels.

==Worked cooperatively with other leaders to save $17M operationally inside of one year.

==Created immense loyalty from an at-risk client, turning them into a top referral source.

==Saved 80% of processing labor costs through strategic outsourcing.

==Cross-sold current customer $750K in annual incremental revenue.

*Originally joined DST from 1984-1997 and held various positions in Mutual Fund Operations, Support, and Relationship Management.

Jan 2000 - Jan 2008

Division Vice President

Boston Financial Data Services, Inc

Financial services for shareholder recordkeeping, intermediary and investor services and regulatory compliance for financial services companies. Provided overall leadership for teams servicing nine mutual fund clients with a combined shareholder base of approximately 5.4M accounts and $66M in annual revenues. Included management of all transaction processing support, call center servicing, and IT project management, with emphasis on quality service and customer retention. Promoted from VP to Divisional VP after 4th year.

+++Known for consistently creating client loyalty and fostering additional opportunities with excellent service and business savvy.+++

==Led 3 major conversion/merger efforts (on time/on budget) and then retained responsibility for the clients post-conversion. Conversion efforts yielded new contracts totaling almost $60M.

==Won $10M in business from competitor.

==Slashed costs 36% in one department through automation.

==Led effort to merge two fund families, involving 16 systems and operational teams, 593 funds, and 9M master records, bringing 450,000 investors onto the system.

==Member, BFDS Senior Management Steering Committee; responsible for setting strategic direction of overall organization.

Jan 1997 - Jan 2000

Senior Vice President


SunGard provides software and processing solutions for financial services, education and the public sector. Hired to lead grassroots effort to develop formal documentation of all software development and author user guides, and system enhancements as per client acquisition. Grew to lead several more conversion projects resulting in promotion to SVP in less than one year.

+++Known for being able to successfully translate business needs into requirements that the technical resources could interpret and develop money- and time-saving solutions.+++

Earlier roles: Product Manager for SunGard's transfer agency system. Responsible for managing all software development, deployment, and user documentation. Project Manager for all system conversions to the SunGard platform.



Rockhurst University



Strong executive presence with solid business ethics




Program Management

Fixed Annuities

Alternative Investments



Series 6

Wealth Management

Portfolio Management


Fixed Income

Asset Management



Operations Management


Business Analysis

Back Office

Risk Management

Asset Managment

Vendor Management

Relationship Management

Process Improvement


Transfer Agency

Mutual Funds