• 308 16th Street West. North Vancouver BC Canada
Tina Rafiaei

Tina Rafiaei

Summary

In the past five years, the hospitality industry experience and education has helped me mature a passion for providing top-quality customer service and contributing to a memorable experience for individuals with different cultures and personalities which has led me to the process of achieving strong interpersonal and problem-solving abilities.

Work History

Work History

Service Supervisor

Apr 2014 - Present
White Spot (Park Royal, West Vancouver)

Introduced many first-time customer service employees to the hospitality industry while contributing in opening a new location at Park Royal Mall located in West Vancouver.

Organized and led special events for guests and staff such as international festivals, holiday socials, and family gatherings.

Trained a team with over 80 staff members to be friendly and provide attentive service followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.


Office Assistant 

Jan 2014 - Jan 2015
Bank of Montreal (Commercial Drive, BC) 

Responsible for book-keeping and offering assistance to clients of the investment group (Nesbitt Burns).

Data entry and database management, scheduling, organizing and planning. 

Keen attention to detail ensuring the accurate completion of multiple tasks by strict deadlines.


Sales Representative

Mar 2013 - Dec 2014
SHAW Services (Vancouver, West end) 

Focused on sales efforts by studying existing and potential volume of dealers.

Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Completed projects with over eleven team members to reach monthly target goals. 


Senior Server 

Jun 2012 - Mar 2013
White Spot (Park Royal, West Vancouver)

Up-sold premium menu items and features routinely supported other areas of the restaurant as requested, and completing financial transactions. 

Participated in extensive dementia and safety trainings on a monthly basis.

Performing basic cleaning tasks as needed or directed by supervisor.

Lead Hostess

Jan 2010 - May 2012
White Spot (Market Crossing, Burnaby) 

Greet guests and patrons personally and on the telephone and provided them with a respectful and comfortable environment. 

Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.


Education

Education

Marketing Diploma

Sep 2015 - Present
British Columbia Institute of Technology (BCIT)

Courses Include: Business Communications / Travel and Tourism / Accounting 


High-School Diploma 

Sep 2008 - May 2012
Byrne Creek Secondary (Vancouver BC) 

Certifications

Certifications

Serving It Right 

Sep 2014 - Sep 2020
BC's Responsible Beverage Service Program 

Completed BC's Serving It Right Program 

Certificate Number: 1506240119R

Standard First Aid CPR/AED Level 

Oct 2015 - Oct 2018
Canadian Red Cross 

CPR/AED Level (HCP) 

I.D #61014038      Instructor: M.Coursol 

Skills / Interests

Skills

Swimming 

Completed a full year of Red Cross (Canada) swimming lessons. 

Travel Experience 

Traveled through the Middle East and Europe for over 3 months. 

Bilingual

Fluent in English written and verbal. Fluent in farsi verbal. 

Nurse Assistant 

300 hours of volunteer experience at Normana Senior Hospital (Vancouver, BC).

References

Raj Khan - Regional Manager (White Spot) Contact info:  778-388-9080

Erin Fee - General Manager (White Spot)  Contact info:    604-922-8221

Kevin Yun - Service Manager (White Spot) Contact info:   604-839-0780 

Ali Saghafian - Service Manager (Bank of Montreal) Contact info: 604-808-0674