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Tim's Articles

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Books Tim Recommends

Industry Spokesperson

Areas of Expertise

  • Business Start–ups
  • Turnarounds
  • Direct Marketing (Domestic and International)
  • Teleservices (Customer Service, Sales, Automation, Live Operator)
  • Change Management in Difficult Times
  • Managing image in the face of a hostile press

Events & Engagements

 IQPC, Call Center Week Summit, Orlando, FL

January 24-27

Panel Discussion:  Right Shoring and Right Sourcing

Zeacommunity 2011, Keynote Address, Irvine, CA

January 31-February 2

‘What’s happening in the American contact center scene?Hear about the latest emerging trends, issues, innovations and directions.’

ATA Annual Convention, Phoenix, AZ

March 14-16

 2011 Convention & Expo

ARDA Convention & Exposition in Orlando, FL

March 27-31

"Privacy, Consumer Protection, Class Actions and Bad Actions"

www.arda.org

Speaking Inquiries

 " Tim presented a content rich, action forwarding presentation to my Vistage group of 18 results driven CEO's.  Tim challenged, inspired and motivated these high achievers to take actions that created long-term value in their companies.  He has a true passion for his work and it shows!  His program is comprehensive and unique...and proven to work."

      Hank O'Donnell, Group Chair at Vistage International

For information on Tim's availability for keynote speaking engagements or media interviews, please call 317.816.9336 or send an email to the following address,  [email protected].

Authority on Today's Issues Facing the Contact Center Industry

Continuing his commitment to the direct marketing industry for over 30 years, Tim Searcy currently serves as the CEO of the American Teleservices Association (ATA).  Before assuming his leadership role with the ATA in 2003, Mr. Searcy served as a senior executive for some of the largest and fastest growing direct marketing companies in the world, including West Teleservices, APAC Teleservices, Transcom Worldwide, and Rapp Collins.  With business development and CEO responsibilities combined, Mr. Searcy has been responsible for the development of more than $2 billion in direct marketing solutions worldwide.  He has worked throughout the United States, Europe, Asia, Latin America and the Caribbean to boost growth, strengthen regulatory compliance, and lead the establishment of best practices throughout the teleservices industry.Mr. Searcy has represented the opinion of the teleservices industry on numerous occasions and has participated in hundreds of interviews about issues related to federal, state and international legislation and regulation of direct marketing.  He has appeared on national news programs and networks including Hardball with Chris Matthews, The O’Reilly Factor, Crossfire, Fox News, CNN, CNBC, NBC, ABC, and many others.  He is a monthly columnist for Customer Interaction Solutions magazine and is a sought-after keynote speaker for industry-related conferences world-wide.As legislators turn their focus from the outbound sales component of the teleservices industry, Mr. Searcy continues to fight on behalf of small businesses and Fortune 500 companies to preserve the balance of business operations and industry-wide regulation.  He testifies and lobbies in Washington, DC regularly.  Mr. Searcy’s vision for self regulation for the contact center industry led to the creation of the ATA’s Self Regulatory Organization (ATA-SRO).  This standard setting and auditing organization has received the support and encouragement of the Federal Trade Commission. The long-term goal of the SRO is to work in partnership with federal and state regulatory authorities to provide alternative remediation opportunities to traditional enforcement actions.Mr. Searcy has been inducted into the Teleservices Hall of Fame and has received the Customer Interaction Solutions’ Lifetime Achievement Award. He is a member of the editorial board for the Journal of Contact Center Management and a member of the Board of Directors for the University of Akron’s Taylor Institute for Direct Marketing. Mr. Searcy is a published author on CEO leadership, sales and marketing. In addition to his professional accomplishments and current leadership roles, Mr. Searcy travels as an international speaker to articulate historical accomplishments and lessons on how to best preserve the future of the direct marketing industry.Tim and his wife, Michelle reside in Indianapolis, Indiana with their two wonderful children, Ashton-19 and Connor-14 .  Tim is an active member of his church and volunteers on a regular basis conducting career coaching seminars and is an active participant in ATA’s Call Centers CARE philanthropic events.

Board of Directors Member:

  • Taylor Institute, University of Akron
  • Schmidt & Associates

Recent Presentation Topics

Industry

  • Current and future legislative trends facing call centers
  • State of the teleservices industry worldwide
  • The future of Call Centers
  •  The future of the teleservices / customer service industry
    • Technology 
    • International Operations 
    • Domestic 
    • Regulation / Legislation
    • Consumer Perspectives

Leadership & Operations

  • Managing Crisis:  "What do you do when the press is at your door and the crowd is asking for your head?"
  • Successfully selling BPO to U.S. companies as an offshore provider

Management & Sales

  • Achieving Explosive Growth
  • Process driven sales
  • Hunting Big Deals