IQPC, Call Center Week Summit, Orlando, FL
Panel Discussion: Right Shoring and Right Sourcing
Zeacommunity 2011, Keynote Address, Irvine, CA
January 31-February 2
‘What’s happening in the American contact center scene?Hear about the latest emerging trends, issues, innovations and directions.’
ATA Annual Convention, Phoenix, AZ
ARDA Convention & Exposition in Orlando, FL
"Privacy, Consumer Protection, Class Actions and Bad Actions"