Customer care expert with over ten years in the field. Experience in large corporate retail management and sales, as well as small local business. Ability to provide unmatched  customer relations and work well with a team to achieve any sales, store, or corporate goals set.

Work experience

Work experience
2010 - Present

Store Manager

Level Up Entertainment LLC
  • Opening/closing duties, Banking, Training employees and empowering their success.
  • Lead the team for community outreach projects.
  • Implementation and design of business polices that have expanded the business.
  • Work extensively with Google Docs, Microsoft Excel, Office, and other business driven programs.
2005 - 2010

Assistant Manager

  • Managerial duties of running a high volume retail location.
  • Opening/closing duties, Banking, Training employees in business protocols.
  • All paperwork duties required for store operating procedure.
  • Customer service specialties, including winning Star Customer Service awards for quarter and yearly outstanding Customer Care.


Sep 2005 - Dec 2006

In pursuit of Masters of Science in Psychology

Atlantic Cape Community College
Sep 2000 - Jun 2004

High School Diploma

Oakcrest High School



Team Building

Works well with others to provide a fun, competitive, educational, and friendly work ethic for myself and coworkers.

Customer Care

Years of experience and expertise in customer care and relations. Winning awards from Gamestop and Level Up Entertainment for outstanding customer care.


Experience with the importance of driving sales with the goal of increasing units per transaction (UPT), meeting sales goals and exceeding sales goals, and meeting all customer needs during the sale.