Vice President of Banking, Branch Manager
JP Morgan Chase
Responsible for creating an environment that delivers an exceptional experience for both customers and employees. Through hiring top talent; developing each member of the team to their fullest potential; setting a clear direction for the branch; creating great partnerships within Chase and the community at large -- all while maintaining a focus on our customers.
• Actively identified, coached, developed, motivated and supported employees so that they could provide superior service to every customer.
• Created a climate in which people want to do their best.
• Made lives of customers more convenient by sharing and setting up self-service options to access their accounts.
• Set clear objectives for the branch and for each employee, and monitored progress and tracked results.
• Improved revenues and expenses and grew the business, while exceeding customer expectations.
• Ensured that the branch team complied with policies, procedures and regulatory banking requirements.
• Established and maintained effective relationships with customers, business partners, staff and members of the community.