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Timothy Bizak

Highly skilled and dynamic computer professional with 37 years experience in computer installation, repair, maintenance and upgrades at IBM. With expertise and specialist training in a diverse and wide range of products from desktop PC's, to large refrigerant-cooled Mainframes, and several other notable computer manufacturers. I work great in a busy environment, and communicate fluently with others. I am a self-starter that needs no supervision and have developed excellent customer and problem determination skills over the years. I have a knack for working on anything – even though I may not be trained on it – and fixing it. I have a positive outlook with a can-do attitude, and am always happy to roll up my sleeves to get the job done.

Work experience

Feb 1978Mar 2015

Large Systems Support Representative / Specialist


Trained on and repaired over 1842 different machines. The most current to include, IBM Z-series High-End Mainframes, small to massive Storage Tape Libraries, AS/400 Systems, X-Series Systems, P-Series Systems, N-Series Systems, XIV Storage Systems, IBM and OEM printers. To include a wide range of OEM products from HP, Netezza, Dell, Lenovo, Netapp, Printronix, Lexmark, Brother, F5, Epson, GE, Zenith, Zebra, and Zerox. Organized and prioritized calls daily with customers and peers. Worked with customers to repair machine/system in the best way and time frame available to keep the system up. Monitored Large Systems EREP reports to proactively find and repair intermittent problems before the machine broke. Organized large parts inventory and accounting to repair machines quickly. Strive every day to respect all individuals, to be the best servicer of any company in the world, and the pursuit of all tasks that they can be accomplished in a superior fashion.

Oct 1974Oct 1977

Power Generation Equipment Operator / Mechanic


Vietnam era veteran.

Basic at Fort Ord California.

AIT at Fort Belvoir Virginia

Stationed at Mannheim, FRG

Trained as a 52B20 - Power Generation Equipment Operator/Mechanic.
Repaired and rebuilt skid and trailer mounted generators from 1.5 to 60kw.
Last EER was 100% From Section Chief. Cross-trained into HVAC section with no additional schooling. 1976 Trained 3 months for Nijmegen, Holland 4-day International Military Volksmarch. Finished in top ten teams as a Maintenance outfit.


Sep 1971Jun 1974

High School Graduate

Franklin Pierce HS

Graduated on Honor Roll with a 3.84 GPA
Taught Mathematics to elementary grades 5/6 during Senior Interim course
Camp Counselor for children in Senior Year
Extensive education in Ag Shop, Forestry, Horticulture, and Woodworking
Ag Shop Assistant to teacher in senior year.

FAA President in Senior year


Customer service-focused
Computer diagnostics and repair
Hardware and troubleshooting support to peers
System checks and troubleshooting
Personal Technical Development School in Wa DC
Maintained a Government Secret Clearance for the past 30 years
Advanced troubleshooting and intuitive systems problem determination
Large System and Printer Support Center in Endicott, NY.
Netapp Certified Technician
Taught hardware maintenance classes to peers locally and out of state


Maintained 100% "Very Satisfied" Customer Satisfaction Index over last decade.
President of IBM Basic Class in Wa. DC
Earned 5 IBM "Means Service" Awards.
Earned a marketing "Focus" Award for work at Boeing Secret accounts with High-End IBM Mainframes and peripheral equipment.
Awarded the Boeing 3P Award for Work servicing the Boeing Print Shop
Branch Managers Award for being the IBM Club President
And 43 other Thanks, Bravo, Win, and Informal Awards.

I have many letters of commendation from customers and peers in regards to my work ethics and style, available on request.