Timothy a. Friedman

Global Meetings Manager

Areas of Focus: Operations Management/ Customer Service/ Event Management/ Client Relationships/

Vendor Management/ Video Production

Qualifications

Sets and attains goals by developing teams and individual associates in leadership rolls. Aligning strengths and interests with personal development, meeting the needs of the business. Sets clear expectations for clients and associates, listening to needs and pushing for results .

Work History

Work History
2009 - Present

Global Meetings Manager

Meetings Group
  • Expanded team from managing West Coast meeting planning to Global meeting planning over the course of one year. Increasing efficiency and improving customer service.
  • Developed a "Tech Team" managing video conferencing, webinars, and other collaboration tools. 
  • Implemented 18 Cisco immersive Telepresence rooms.
  • Manage a yearly catering spend of $5 million annually
  • Responsible for implementing new technologies company wide, including audio conferencing (Meeting Place), Adobe Connect, EMS room scheduling software.
  • Created Video Production unit for meeting recording and training videos. 
2006 - 2009

Office Services Team Manager

Capital Group Companies - Los Angeles, CA
  • Responsible for the day to day operations of the West Los Angeles office, maintaining the highest levels of service for reception, visitor services, food services, administrative services, and facilities.
  • Improved and maintained 6 floors of Class A office space.
  • Creating and implementing new processes for cross site implementation, including visitor management, and visitor office standardization.
2003 - 2006

Assistant Director of Front Office

The Beverly Hilton Hilton - Beverly Hills, CA
  • Managed a 70-team member department comprised of the Front Desk, Concierge, PBX, Parking, Door and Bell staff, and an assistant management team of 4.
  • Administrative duties comprised of interviewing applicants, hiring, coaching and counseling, disciplinary actions, exit procedures, 90-day and annual performance reviews, payroll and budgeting.
  • Coordinated conversion of Property Management System. Leading implementation team while working with corporate IT.
  • Managed Front Office operations during change of ownership managing team through the transition, as well as supplying need statistics and reporting.
  • Guest relation and recovery plan and inventory management in preparation for and implementation of a $60 million renovation project.
2000 - 2003

Sales Manager

Doubletree Guest Suites - Santa Monica - CA
  •  Sales Manager Responsible for solicitation and maintaining corporate transient and government group business.
  • Produced $250,000 in government business during“ need times.”
  • Coordinating multi hotel sales efforts within Los Angeles area Hilton Hotel brands.
  • Led development of yearly business plan.
1998 - 2000

Assistant Front Office Manager

Doubletree Guest Suites
  • Duties include supervising Front Desk, PBX, Bell staff and Concierge.
  • Responsible for conducting and organizing employee training as well as conversion and implementation of the OnQ property management system. A
  • dministrative duties comprised of interviewing applicants, hiring, coaching and counseling, disciplinary actions, exit procedures, 90-day and annual performance reviews, payroll and budgeting.

Education

Education

B.A

California State University Northridge

Special Major with Emphasis in Hotel and Restaurant Management