Organization - Brand - Business Development - Operations
Technology Solutions - Retail - Media - marketing - Web 2.0
Proven Experience:Strong track record of innovative, profitable business growth on behalf of market leading corporations.These include Canadian Tire Corporation, Alliance Data, Air Miles Reward Program (Loyalty One), Interbrew (Inbev), Ticketmaster-CitySearch, Torstar and Bell Canada Enterprises.
Transformation Expertise:Three initial public offerings, two acquisitions, one joint venture, four divestitures, five turnarounds, and four corporate start ups.Concurrently transformed five business units and shared capabilities.
Leading Practice:Systemically learned operations, organization and brand practices from market leaders. Completed post graduate studies at Massachusetts Institute of Technology and Harvard University in innovation, strategy, and product development.
·Value Creation: Torstar partnership with Ticketmaster-Citysearch (Toronto.com) yielded 200%+ return on capital invested by Torstar.Beer category marketing and advertising property beer.com was estimated to contribute $150 million shareholder value to Interbrew’s IPO, yielding a return of over 500% on capital invested.Alliance Data enterprise growth strategy yielded sustainable growth and 30% premium in share price such that Alliance Data is ranked in the top 1% of companies measured by revenue C.A.G.R..Alliance Data was offered $7.8 billion by Blackstone Group in May 2007.
·Business Growth: Developed new business concept projected to deliver five year, $1 billion per year division across mobile commerce, ePayment and identity service markets on behalf of Alliance Data.Championed multi-division growth strategy compliance yielding long term revenue C.A.G.R. over 20%. Conceived of a new customer model and added over 40 new partners to the Air Miles Reward Program.Added incremental online advertising revenue of over $10 million to Air Miles Reward Program.Quadrupled the output of marketing services divisional IT organization.Championed Alliance Data enterprise human capital strategy.Created new capabilities in strategic planning, business development, sales, marketing, information technology and product development (250+) FTE hired.Created global management teams at Inbev to oversee online marketing, business development and information technology (100+ FTE hired).Lead consultant on top to bottom effectiveness and growth initiative at a major Canadian retailer.
·Operational Innovation: Created a Web 2.0 retail-customer service property and increased Alliance Data Marketing Services Division net revenue by $150 million. (Increased best customer segment gross margin by 20%. Reduced customer service costs $30 million per annum while improving customer experience.Addition of points and cash pricing increased points redemption transaction margin by 200% and increased number of transactions significantly.Consumer travel business EBITDA contribution transformed from negative to $10 million.)Captured $30 million EBITDA from $180 million outsource account management business. Championed implementation of a new private label credit client relationship and service model to assure competitive position and continued growth of $600 million Credit Services Division.
·Exceptional Achievements:Air Miles Reward Program named Online Retailer of the Year by the Canadian Marketing Association; Toronto.com awarded Online Innovator of the Year by Editor and Publisher Magazine; Alliance Data named in the top 100 Financial Services Technology Companies by Business Week; Inbev President’s Award for outstanding individual leadership contribution.
Forrest & Company2008 - PRESENT
Forrest & Company is a privately-held leadership and organization change management consulting firm.Since 1987, Forrest has helped build the capabilities of more than 30,000 leaders worldwide.Organization effectiveness practice addresses the requirements of clients by integrating emergent strategy, and execution.
Vice President, Consulting
Alliance Data (NYSE: ADS) 2000-2007
Alliance Data is a financial and marketing services conglomerate with $2.5 billion (U.S) in revenues and 10,000 employees. Divisions include financial transaction processing, outsourced customer service, marketing services and credit card services.Alliance Data IPO in 2001 raised $950 million.Alliance Data was offered $7.8 billion in May 2007.
Senior Vice President, Corporate Development & Innovation 2003-2007
Senior Vice President, Chief Information Officer 2002-2005
Senior Vice President, Strategic Ventures (President)2000-2003
Interbrew S.A. (INTB: Euronext)1998-2000
InBev (formerly Interbrew) is the 2nd largest brewer in the world with 88,000 employees, leading market share in 20 countries and sales in 130 countries.Revenues are 13.3 billion €.Interbrew’s 2000IPO of 21% of shares raised 3.3bn €, for a value of 15.7 billion €.
Vice President of Beer.com
Global Director of Interactive Marketing, Business Development, Information Technology
Torstar Corporation (TS.B:TSE): Toronto.com 1997-1998
Torstar Corporation is a diversified advertising and media company that includes the Star Media Group; The Toronto Star (Canada's largest daily newspaper); and more than 100 community newspapers and digital properties including Toronto.com.Toronto.com was an Interactive Corp (TicketMaster Online-Citysearch), Torstar Corporation and BCE Inc. partnership.Citysearch’s IPO in 1998 raised $3.4 billion in one of the top five IPOs by first-day price increases.
Chief Technology Officer
Director of Business Operations
Informatique MultiHexa/Delcom International1995-1997
MultiHexa business activities were management/technology training and software engineering.I was accountable for Toronto operations including application development training and custom customer management software.Clients included CIBC, Ontario Hydro, BMO, and Marsh.
L.J. Murphy & Associates1986-1995
Restructured and repositioned real estate appraisal business to focus on business and real estate valuation to support asset lending and litigation.In optimizing the business transition, various data- intensive financial and market analysis methods were created and developed.These included predictive models of niche markets using small transaction sample sets and socio-economic data.Clients included Canadian and International private lenders, venture funds, banks, trust companies and insurance companies.
2004 Massachusetts Institute of Technology – Innovative Technology Product Development Course
2004 Massachusetts Institute of Technology – Solving Complex Problems Course
2003Harvard University – Leading Corporate Strategy Course
2003 Harvard University - Strategic Negotiation Course
2003 Harvard University - Creating Corporate Advantage Course
2002 Massachusetts Institute of Technology - Technology Innovation Course
1995Appraisal Institute of Canada – AACI articling and education
1986 Brock University, Bachelor of Business Administration / Political Science
Kayaking, backpacking, photography; skiing; cycling; music; reading