Timika Mc Dowell

  • Atlanta GA

General Manager, Private Security

Summary

BUSINESS MANAGEMENT || SUPERVISOR/TEAMLEAD

 

15+ YEARS EXECUTIVE LEVEL ADMINISTRATIVE SUPPORT EXPERIENCE

 

Significant experience providing support to executive level management, as well as overseeing research projects, and adept at making recommendations for the development of training material and company policy and procedures. Experience includes (but not limited to) office management and supervision, coordinating work schedules, opening and closing office, handling confidential files and documents. Extensive experience working in high-stress, deadline-driven environments. Demonstrates the ability to self-manage while meeting or exceeding goals. Strong team contributor with ability to “think outside the box” while maintaining a strong sense of urgency, focus, and commitment. Excellent written and oral communication skills.

 

Qualifications Include:

 

  • Advanced computer/software proficiency, including MS Office Suite 2013 (Access, Excel, Outlook, PowerPoint, and Word); and other third-party software vendors including web design
  • Type 65 wpm
  • Certified Notary (State of Georgia)
  • Versatile front office experience, including (but not limited to) billing, collections, telephone support, managing physical and electronic files, and handling sensitive documents
  • Exemplary reputation for demonstrating the ability to interact with clients, visitors, and staff from diverse cultures and backgrounds while ensuring the highest levels of customer service possible

Work History

Work History
2007 - Present

Jackson Security Company, Atlanta GA

General Manager
General Management responsibilities includes overseeing administration and operations activities, providing weekly reports to upper management. Processing invoices and payroll, training, new hire orientation, and employee placement. Other responsibilities includes(but not limited to) handle and resolve client complaints, respond promptly to field operations concerns and client inquiries. Manage client accounts, updating records, files and computer databases of confidential information. Communicate with the team, internal departments, and supervisors to ensure the proper procedures are taken with any issue that may arise. Provide outstanding written and verbal skills to go above and beyond with the goal to consistently exceed client expectations.
2007 - 2012

West at Home, Atlanta GA

Seasonal Customer Service Representative
Interacted effectively with customers to provide and process information in response to inquiries, concerns and requests for products and services. Responsibilities included(but not limited to) handle and resolve customer complaints, respond promptly to customer inquires, processed orders, forms and requests. Managed customer accounts, kept records of customer interactions and transactions. Communicated with internal departments, including(but not limited to) troubleshooting technical issues with computer-based software program. Worked from home.
2005 - 2007

Act 1 Personnel, Atlanta GA

Administrative Support, Receptionist
Provided administrative support to various locations throughout the metro Atlanta area. Responsible for completion of temporary assignments varying from one day to a few weeks assisting with Receptionist, Administrative Assistant, job duties.
2000 - 2005

San Joaquin Regional Rail Commission ACERAIL/D.O.T

Executive Administrative Assistant
Provided high-level administrative support to the Executive Director and Board of Directors. Managed administrative functions to ensure smooth and efficient operations of the organization. Served as a mentor, coach and guide to lead staff. Provided guidance as requested for program activities, fundraising management, business development and partnership activities including outreach, volunteer coordination and partnership development. Attended weekly meetings and participated in strategic planning and leadership. Supported strategic alliances and partnerships for funding, programming and systemic change. Represented the organization to the public, key stakeholders and business partners.

Education

Education
Jan 2010 - Nov 2016

Bachelor of Science, Business Management

University of Phoenix, Atlanta Campus
Currently Completing the Online Bachelors Program in Business Management.