Proctor & Gamble, Boston, MA (2005-9/2007)
Production Support Manager for Gillette to Proctor &Gamble EAI Integration (post-acquisition)
Manager in a global support organization with responsibilities related to overseeing onsite and offshore resources supportingthe interfaces exchanged between the legacy Gillette systems and the Proctor & Gamble (P&G).
·Recommended and implemented procedures governing access to Gillette Integration server between Gillette, P&G and Hewlett Packard, P&G’s third party IT service provider.
·Recommended and implemented procedures to align and harmonize issues resolutions worldwide between application owners within Gillette, Procter & Gamble and Hewlett Packard.
·Managed the migration of older Gillette interfaces to Sonic Software, Gillette’s new EAI tool, reducing the future cost of EAI support for P & G.
·Full responsibility for managing the international Integration Server that provides 24x7 delivery of data vital to the integration of Gillette and P&G
Gillette Company, Boston, MA
Production Support Manager for EAI Infrastructure (2003-2005)
Overall responsibility for developing and managing a new business-critical global EAI environment that facilitated the exchange of data between worldwide Order Management, Distribution, Financial, and Planning applications.
·Developed and implemented a plan to manage development and support requirements using outsourced, on-shore resources.
·Delivered a 40% reduction in the number of issues reported by application owners through the development of an EAI monitoring tool. This tool proactively identified areas of potential concern before systems were affected.
·Achieved a 45% reduction in the monthly minimum charges for Value Added Network (VAN) services through contract negotiations with Global Exchange Services.
·J2EE, JSP, JMS and Java technologies were used for projects developed to support the EAI environment.
Business System Manager Global E-Commerce(1998-2003)
Managed a team of 14 to support the expansion of global EDI capabilities.Directed EDI development and oversaw support for customer related transactions within North America, Europe, and Asia Pacific region using ANSI X.12, EDIFACT, Gencod and TRADACOMS standards. Perl, Shell Scripts, JAVA, GXS’ Application Integrator and Enterprise were the tool used to support the EDI environment.
·Reduced the number of EDI mapping specialist by 80% and met service level agreement through the use of out-sourced resources.
·Simultaneously managed EDI component for the SAP rollout for England (largest customer base using EDI outside for USA), and managed the conversion of the French and Italian SAP implementation to company standard. Supported existing EDI programs in North America, Australia and Japan.
·Enhanced the EDI transaction sets used to include transactions for warehouse and distribution center and increased the number of financial transactions supported.
·Managed multiple upgrades of Application Integrator (AI) and Enterprise software without any system outages.
·Managed the EDI tasks of the project to divest the Stationery Products Division to the Newell Company.
North American SAP Rollout, EDI Business Analyst (1997-1998)
Managed the EDI gap analysis between business requirements andSAP functionality. Conductedrequirements gathering meetings, designed solutions, drafted technical specifications and saw those changes through implementation including acceptance testing and user training. Ensured that customer requirements for out bound EDI transactions were implemented successfully in the new SAP system.
·With the support of the Sales Team management, defined requirements and oversaw the development of an EDI Preprocessor using SAP’s ABAP/4 programming language. This tool was used to review incoming EDI purchase orders prior to processing by SAP Sales and Distribution system. This tool was adopted as part of the SAP rollouts in North America, Europe, Japan and Australia.
- Problem transactions were identified and isolated.
- Capable of applying corrections to multiple orders with release capabilities.
- Insured customer specific information was capture for each order.
·Working with the management of Financial Team developed the requirements for customer invoices being sent via EDI
Senior Project Leader (1993-1996)
Expanded the company’s utilization of EDI technologies to achieve significant business benefit.
·Led effort to identify and explain the potential benefits of EDI technologies to multiple business units.These efforts resulted in a significant improvement in the business units’ perception EDI and their subsequent sponsorship of the EDI expansion initiative.
·Consulted with major customers on EDI capabilities in Business Review Meetings
·Designed and developed a system that increased in-stock percentages to +95% for customers participating in the Vendor Managed Inventory.
·Increased the percentage of purchase order transactions received via EDI to over 70% and the percentage of invoices sent to over 40% for North America.
Senior Staff Programmer Analyst (1985-1992)
Involved in early EDI development. Responsibilities included design and development of a new order management system for the US and the management of two sales reporting systems.
·Avoided additional Order Management headcount through the design and development of a system that allowed multiple order manipulation.
·Managed the evaluation and purchase of the first EDI translation SO.
·Improved the availability of the Sales Reporting system to greater than 90% by reducing the time to reorganize sales history from 72 to 8 hours.